(USA) Coach/Ops Mgr Trainee

Walmart; Eugene (OR); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated leader to drive store operations and enhance customer service. This role involves developing high-performing teams, managing budgets, and ensuring compliance with company policies. The ideal candidate will foster a culture of inclusion and accountability while implementing strategic initiatives to improve customer experiences. With competitive pay and benefits, including educational support, this position offers a unique opportunity to grow within a forward-thinking organization committed to excellence and community impact.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Purchase Plan

Life Insurance

Paid Time Off

Parental Leave

Educational Benefits

Qualifications

• 2 years of college or 1 year of retail and supervisory experience.
• Experience supervising 5+ direct reports and performance management.

Responsibilities

• Lead and develop teams by providing training and feedback.
• Drive financial performance through budget management and P&L review.

Skills

Customer Service

Team Leadership

Budget Management

Communication

Problem Solving

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, provides clear expectations and guidance to implement business solutions, and communicates business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates expectations consistently. Ensures diversity and inclusion awareness and recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals, builds accountability, measures progress, and promotes continuous learning.

Ensures compliance with company policies and procedures, supports company mission, values, and standards of ethics and integrity by implementing related action plans and utilizing the Open Door Policy.

Core Values and Leadership Principles

• Respect the Individual: Builds high-performing teams, embraces differences, creates a workplace of belonging, and creates opportunities for all associates to thrive and perform.
• Act with Integrity: Maintains high standards of ethics and compliance, models Walmart values, and supports a culture of accountability and transparency.
• Serve Our Customers and Members: Delivers results with a customer-first approach, making decisions based on data insights and balancing priorities to serve customers effectively.
• Strive for Excellence: Demonstrates curiosity, resilience, and encourages learning and continuous improvement, supporting others through change.

At Walmart, we offer competitive pay, performance bonuses, and benefits including medical, vision, dental, 401(k), stock purchase, life insurance, PTO, parental leave, and more. Live Better U provides educational benefits, covering tuition, books, and fees for various programs. Eligibility requirements apply.

The hourly wage range for this position is $31.25-$38.46 plus differential, with additional bonuses and compensation based on location and performance.

Minimum Qualifications

2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Additional training and assessments will be required for associates.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and general work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

1040 Green Acres Rd, Eugene, OR 97408-6501, United States of America