(USA) Coach/Ops Mgr Trainee

Walmart; Hanover (York County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading retail company seeks a dedicated Team Leader to supervise store operations, enhance customer service, and improve financial performance. The ideal candidate will possess strong leadership skills and a background in retail management. This is a dynamic opportunity to lead teams, develop talent, and drive business initiatives while ensuring compliance with company standards. Walmart offers competitive pay, comprehensive benefits, and a supportive environment focused on growth and integrity.

Benefits

Competitive pay

Performance bonuses

Comprehensive health coverage

401(k) retirement plan

Paid time off

Disability insurance

Qualifications

• Experience in retail and supervisory roles required.
• Completion of training programs such as Academy and Open Door is necessary.
• Preferred qualifications include a bachelor’s degree and experience managing a team.

Responsibilities

• Leads and develops teams, models customer service standards.
• Drives financial performance by managing budgets and reviewing P&L statements.
• Recruits and trains staff, implements action plans to improve service.

Skills

Leadership

Customer Service

Communication

Financial Management

Team Development

Education

Two years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and effectively communicate business objectives to teams. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing customer service initiatives, community outreach programs, and ensuring customer needs, complaints, and issues are resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, and promotes a workplace culture of belonging. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and building accountability. Identifies improvement opportunities, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies, procedures, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and provides guidance on applying these in business practices.

Builds high-performing teams, embracing diversity and creating a supportive environment where associates feel valued and connected. Works collaboratively, communicates effectively, attracts and retains talent, and recognizes contributions.

Acts with integrity by maintaining high standards of ethics and compliance, supporting Walmart’s culture, and being accountable. Supports Walmart's goal of becoming a regenerative company by making positive impacts through waste elimination, local giving, and fostering a sense of belonging.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Encourages learning, takes calculated risks, and supports change initiatives.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, disability insurance, and more. Benefits vary based on employment status and location.

For more information about PTO and benefits, visit https://one.walmart.com/notices.

Live Better U is Walmart’s education benefit program covering high school to bachelor’s degrees, with tuition, books, and fees paid by Walmart. Eligibility depends on employment status and other factors. For details, see One.Walmart.

The hourly wage range for this position is $31.25-$38.46 plus differential, with additional bonuses and compensation based on location and performance.

Minimum Qualifications

Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition and with state-specific requirements may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.