(USA) Coach/Ops Mgr Trainee

Walmart; Brooklyn (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart is seeking a Store Operations Leader for its Brooklyn location. This role involves team leadership, financial management, and ensuring a high-quality customer experience. The successful candidate will direct store operations, implement business solutions, and foster a culture of excellence within the team, all while upholding company values and expectations.

Benefits

Competitive pay

Performance bonuses

Health coverage

401(k)

Paid time off

Company discounts

Education benefits

Disability insurance

Qualifications

• Two years of college or equivalent experience.
• One year of supervisory experience.
• Completion of required training programs.

Responsibilities

• Lead and develop teams, ensuring effective operations.
• Manage financial performance based on PL statements.
• Supervise hiring, training, and mentoring of associates.

Skills

Customer service

Team leadership

Data-driven decision making

Communication

Relationship building

Education

Two years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgeting, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals for the business area.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides associate recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals, builds accountability, and measures progress. Addresses improvement opportunities and promotes continuous learning.

Ensures compliance with company policies and procedures, supports company mission, values, and standards of ethics and integrity. Implements related action plans, utilizes and supports the Open Door Policy, and provides guidance on applying these principles in business practices.

Builds high-performing teams by embracing differences, creating a workplace of belonging, and supporting associates through collaboration, trust, and communication. Attracts, retains, and develops talent, recognizes contributions, and acts with integrity by maintaining high standards of ethics and transparency.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Encourages a culture of curiosity, learning, and resilience, supporting continuous improvement and technological adoption.

Walmart offers competitive pay, performance bonuses, and benefits including health coverage, 401(k), stock purchase, paid time off, disability insurance, company discounts, military leave pay, and more. Associates also have access to PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, with amounts based on job classification and employment duration.

Live Better U is Walmart's education benefit program for associates, covering costs from high school completion to bachelor's degrees, including English Language Learning and certificates. Eligibility varies by benefit and employment status. For more information, visit One.Walmart.

The hourly wage for this position ranges from $31.25 to $38.46 plus differential, with additional bonuses and potential regional pay adjustments. The actual wage will meet or exceed legal minimums applicable to the location.

Minimum Qualifications

Two years of college; OR one year of retail experience combined with one year of supervisory experience; OR two years of general work experience with one year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition with state-specific requirements may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or a Certificate of Completion in People and Business Leadership through the same programs. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing, is preferred.