(USA) Coach/Ops Mgr Trainee-1

Walmart; East Windsor (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart is seeking a supervisory leader who can effectively manage teams, enhance customer experiences, and drive financial performance at the East Windsor location. This role offers competitive pay and comprehensive benefits, including educational programs and performance bonuses. Ideal candidates will possess strong leadership skills and a commitment to creating a positive work environment.

Benefits

Comprehensive health benefits

401(k) and stock options

Paid time off

Performance bonuses

Live Better U education benefit

Qualifications

• 2 years of college or equivalent retail experience.
• Experience supervising 5+ direct reports.
• Ability to lead and train teams effectively.

Responsibilities

• Lead and develop teams, providing guidance on store operations.
• Ensure exceptional customer service and manage outreach programs.
• Drive financial performance and manage budgets effectively.

Skills

Team Leadership

Customer Service

Financial Management

Conflict Resolution

Education

Bachelor of Science in Business Management

Certificate of Completion in People and Business Leadership

2 years of college

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams.

Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved. Develops and implements action plans to correct deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives financial performance and sales of the store by reviewing and evaluating profit/loss statements, managing budgets, forecasting, and controlling expenses. Monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates activities with key stakeholders, supports plans and initiatives to meet customer and business needs, and builds accountability for results. Identifies improvement opportunities and demonstrates adaptability, promoting continuous learning.

Ensures compliance with company policies and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and provides guidance on applying these in business practices.

Builds high-performing teams by embracing diversity and creating a workplace of belonging. Works collaboratively, builds trust, and communicates effectively to motivate and influence others. Attracts and retains top talent, empowers, and recognizes contributions.

Acts with integrity by maintaining high standards of ethics and compliance, supporting Walmart's culture, and making a positive impact on associates, customers, and the community. Demonstrates humility, honesty, fairness, and transparency.

Delivers results by prioritizing customer needs, using data insights, and making informed decisions. Encourages innovation, takes calculated risks, and supports change.

Supports continuous improvement, adopts new technologies and skills, and encourages others through change management.

Walmart offers competitive pay, performance bonuses, comprehensive health benefits, 401(k), stock options, paid time off, and other benefits. Details about PTO can be found at https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for associates, covering programs from high school to bachelor's degrees, including English Language Learning and certificates. Eligibility and benefits details are available at One.Walmart.

The hourly wage range for this position is $31.25-$38.46 plus differential, with additional bonuses and possible regional pay adjustments based on location.

Minimum Qualifications

2 years of college, OR 1 year of retail and 1 year of supervisory experience, OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. All associates must attend and complete required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership, and experience supervising 5+ direct reports including performance management, mentoring, hiring, and firing.

Primary Location

44 Prospect Hill Road, East Windsor, CT 06088-9501, United States of America