(USA) Coach/Ops Mgr Trainee

Walmart; Lake Mohegan (NY); On-site; USD 50,000 - 80,000; Full time

Job summary

Walmart is seeking a passionate supervisor to lead a team in delivering exceptional customer service and driving store performance. This role emphasizes team development, financial management, and compliance with company policies, while fostering a supportive work environment. Ideal candidates will possess strong leadership skills and have a background in retail operations.

Benefits

Competitive Pay

Performance Bonuses

Comprehensive Health Coverage

401(k) Retirement Plan

Tuition Assistance

Paid Time Off

Disability Insurance

Qualifications

• Two years of college OR one year of retail plus supervisory experience.
• Experience supervising five or more direct reports preferred.

Responsibilities

• Leads and develops teams, ensuring training and support for associates.
• Drives financial performance by managing budgets and evaluating sales metrics.
• Implements customer service initiatives and resolves complaints effectively.

Skills

Team Leadership

Customer Service

Process Improvement

Financial Management

Mentoring

Communication

Diversity and Inclusion

Education

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities and assignments by building relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and promoting continuous learning and improvement.

Ensures compliance with company policies and supports the company's mission, values, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and provides guidance on applying these principles in business practices.

Builds high-performing teams by embracing diversity, creating a workplace of belonging, and fostering a culture where associates feel supported and connected. Works collaboratively, builds trust, and communicates positively to motivate and influence others. Attracts, retains, empowers, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and holding oneself and others accountable. Supports Walmart's goal of becoming a regenerative company by making a positive impact on associates, customers, members, and the environment.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Demonstrates curiosity, resilience, and a desire to learn, encouraging innovation and continuous improvement.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits, including health coverage, 401(k), stock purchase, paid time off, disability insurance, and more. Associates also have access to Live Better U, Walmart's education benefit program, which covers tuition, books, and fees for various educational programs.

Minimum Qualifications

Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

3133 E Main St, Mohegan Lake, NY 10547-1521, United States of America