(USA) Coach/Ops Mgr Trainee

Walmart; Conway (NH); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading retailer is seeking a manager to develop teams and drive store performance at their Conway, NH location. The ideal candidate will ensure compliance with operational standards and enhance customer service while managing financial performance. This role requires strong leadership and communication skills, along with a commitment to Walmart's mission and values.

Benefits

Competitive pay

Performance bonuses

Health benefits

401(k) options

Stock purchase options

Paid time off

Education assistance through Live Better U

Qualifications

• 2 years of college or equivalent experience required.
• Experience supervising multiple direct reports preferred.
• Certifications may be necessary for specific roles.

Responsibilities

• Leads and develops teams, providing training and feedback.
• Ensures compliance with company policies and operational standards.
• Drives financial performance and sales by analyzing profit and loss.

Skills

Customer Service

Leadership

Communication

Financial Management

Education

Bachelor of Science in Business Management

2 years of college or equivalent experience

Job description

Position Summary...

What you'll do...

• Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback.
• Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
• Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
• Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved.
• Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.
• Drives financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing budgets, forecasting, and controlling expenses.
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing action plans to mitigate shrink and achieve sales and profit goals.
• Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties, while setting clear expectations and recognizing contributions.
• Coordinates and oversees job-related activities and assignments by developing relationships with key stakeholders, supporting plans and initiatives, and building accountability.
• Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity.
• Builds high-performing teams by embracing diversity, creating a culture of belonging, and promoting opportunities for all associates to thrive.
• Acts with integrity, maintaining high standards of ethics and compliance, and supports Walmart's culture and goals.
• Delivers results with a customer-first approach, making data-driven decisions, and balancing short- and long-term priorities.
• Displays curiosity, encourages continuous improvement, and supports technological and skill advancements.

Walmart offers competitive pay, performance bonuses, health benefits, 401(k), stock purchase options, paid time off, and other benefits, including education through Live Better U.

For more information about PTO, visit https://one.walmart.com/notices.

Minimum qualifications include 2 years of college or equivalent experience, with specific supervisory and retail experience requirements. Additional certifications may be required for firearm-related positions.

Preferred qualifications include a Bachelor of Science in Business Management and Leadership, or similar, with experience supervising multiple direct reports.

Primary location: 46 N South Rd, North Conway, NH 03860-5122, United States of America.