(USA) Coach/Ops Mgr Trainee-2

Walmart; Framingham (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart seeks a Supervisor for their Framingham store. This role focuses on leading teams, driving sales, ensuring customer satisfaction, and adhering to company standards. Candidates should have leadership experience, and the position offers competitive hourly wages along with comprehensive benefits.

Benefits

Competitive pay

Performance bonuses

Comprehensive health benefits

401(k)

Stock purchase plans

Paid time off

Qualifications

• 2 years of college; or 1 year of retail and supervisory experience.
• Experience supervising 5 or more direct reports preferred.

Responsibilities

• Lead and develop teams, providing feedback and coaching.
• Drive financial performance and manage operational processes.
• Ensure compliance with company policies and promote a positive workplace.

Skills

Leadership

Communication

Customer Service

Team Development

Change Management

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, and ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, controlling expenses, monitoring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting expectations, providing recognition, and promoting a belonging mindset in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives, building accountability, and measuring progress. Identifies improvement opportunities, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies and procedures, supporting the mission, values, and standards of ethics and integrity through the Open Door Policy and other guidance. Builds high-performing teams, embracing diversity and creating a workplace of belonging where associates feel supported and connected.

Acts with integrity, maintaining high standards of ethics and compliance, supporting Walmart's culture, and making a positive impact through initiatives like local giving and waste elimination.

Delivers results with a customer-first approach, making decisions based on data insights, and balancing priorities. Encourages learning, takes calculated risks, and supports change for continuous improvement.

Walmart offers competitive pay, performance bonuses, comprehensive health benefits, 401(k), stock purchase plans, paid time off, and other benefits. The hourly wage for this position ranges from $31.25 to $38.46, with additional compensation for performance, location, and specific roles.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific CBC and Firearms Authorized Training is required. For facilities selling ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or a Certificate of Completion in People and Business Leadership. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

121 Worcester Rd, Framingham, MA 01701-5348, United States of America