(USA) Coach/Ops Mgr Trainee

Walmart; Georgia (VT); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive team performance and enhance customer service in a retail environment. This role emphasizes effective communication, financial acumen, and the ability to foster a diverse and inclusive workplace. You will lead initiatives that improve customer experience and operational efficiency while developing talent within your team. With competitive pay and extensive benefits, this position offers a unique opportunity to make a significant impact in a fast-paced environment. If you are passionate about leadership and customer service, this is the perfect opportunity for you.

Benefits

Health Coverage

401(k)

Stock Purchase

Paid Time Off

Disability Insurance

Company Discounts

Military Leave Pay

Education Benefits

Qualifications

• Two years of college or equivalent retail and supervisory experience.
• Completion of job-required trainings and assessments.

Responsibilities

• Leads and develops teams, ensuring high-quality customer service.
• Drives financial performance by managing budgets and forecasting.
• Builds high-performing teams and fosters a culture of belonging.

Skills

Team Leadership

Customer Service

Financial Performance Management

Diversity and Inclusion Awareness

Effective Communication

Adaptability

Education

Two years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing and implementing action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates consistently and effectively. Ensures diversity and inclusion awareness and recruits and develops qualified associates to meet staffing needs and company growth potential.

Coordinates and oversees job-related activities by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs. Builds accountability for and measures progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and continuous learning. Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity. Implements related action plans, utilizing and supporting the Open Door Policy, and provides guidance on applying these in executing business processes and practices.

Builds high-performing teams by embracing differences in people, cultures, ideas, and experiences. Creates a workplace where associates feel seen, supported, and connected through a culture of belonging. Creates opportunities for all associates to thrive and perform. Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence. Attracts and retains top talent, empowers and develops talent, and recognizes contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, supporting and fostering the culture, holding oneself and others accountable, and supporting Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the community. Demonstrates humility, self-awareness, honesty, fairness, and transparency.

Serves customers and members by delivering results with the customer always in mind. Makes decisions based on data insights, balancing short- and long-term priorities, and considering the interests of customers, associates, shareholders, suppliers, business partners, and communities. Strives for excellence by fostering curiosity, a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes. Supports continuous improvement by adopting and encouraging new technologies and skills and supporting others through change.

Walmart offers competitive pay, performance-based bonuses, and extensive benefits including health coverage, 401(k), stock purchase, paid time off, disability insurance, company discounts, military leave pay, and more. Paid time off varies based on job classification and employment length, meeting or exceeding legal requirements. For more information about PTO, visit https://one.walmart.com/notices.

Live Better U is Walmart's education benefit program, offering full coverage for programs ranging from high school completion to bachelor's degrees, including English Language Learning and certificates. Eligibility depends on job classification and employment length. For benefits and eligibility details, visit One.Walmart.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable, with additional performance bonuses. Some positions may also include regional pay zones based on location.

Minimum Qualifications...

Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all job-required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University; Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University; and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

2423 US Highway 80 W, Dublin, GA 31021-0930, United States of America