(USA) Coach/Ops Mgr Trainee

Walmart; Rincon (GA); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated leader to manage store operations and enhance customer experiences. This role involves guiding teams, driving financial performance, and ensuring compliance with company policies. The ideal candidate will possess strong leadership skills and a commitment to customer service excellence, fostering a positive work environment while achieving business objectives. Join a company that values growth and development, where your contributions will directly impact the success of the store and the satisfaction of customers. If you have a passion for retail and leadership, this opportunity is perfect for you.

Qualifications

• 2 years of college or relevant work experience with supervisory experience required.
• Experience in retail and customer service management is preferred.

Responsibilities

• Lead and develop teams while ensuring exceptional customer service standards.
• Drive financial performance by managing budgets and P&L statements.

Skills

Customer Service

Team Leadership

Budgeting and Forecasting

Performance Management

Communication

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations utilizing technology, business initiatives, merchandising and company direction, introducing and leading company change efforts providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs, complaints and issues are successfully resolved, developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements, managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow and operational processes, and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.

Provides supervision and development opportunities for hourly associates by hiring, training and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring diversity and inclusion awareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Coordinates, completes and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning.

Ensures compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.

For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.

For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility.

Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.)

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Primary Location

434 S Columbia Ave, Rincon, GA 31326-9079, United States of America