(USA) Coach/Ops Mgr Trainee

Walmart; Georgia (VT); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated leader to enhance store operations and customer service. This role involves developing high-performing teams, driving financial performance, and implementing business solutions to meet customer needs. The ideal candidate will embrace diversity and foster a culture of belonging while ensuring compliance with company policies. With a focus on integrity and excellence, this position offers the opportunity to make a significant impact in a dynamic retail environment. Join a company that values its associates and offers competitive pay, comprehensive health benefits, and a supportive workplace culture.

Benefits

Medical coverage

Vision coverage

Dental coverage

401(k)

Stock purchase plan

Company-paid life insurance

Paid time off

Parental leave

Family care leave

Bereavement leave

Qualifications

• Minimum qualifications include college experience or retail and supervisory experience.
• Strong focus on customer service and team leadership.

Responsibilities

• Lead and develop teams by teaching and providing feedback.
• Drive financial performance and manage store operations effectively.

Skills

Customer Service

Team Leadership

Financial Management

Process Improvement

Diversity and Inclusion Awareness

Education

2 or more years of college

1 year retail experience

1 year supervisory experience

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements, managing and assisting in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, and ensuring diversity and inclusion awareness. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.

Respect the Individual: Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging.

Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture.

Serve Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop.

Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: 2 or more years of college; OR 1 year retail experience and 1 year supervisory experience; OR 2 years general work experience and 1 year supervisory experience. For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading project work streams, Supervising Associates

Primary Location...

1450 Bowens Mill Rd Se, Douglas, GA 31533-1500, United States of America