(USA) Coach/Ops Mgr Trainee

Walmart; Fairfax (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart seeks a Store Supervisor to lead and develop teams, enhance customer service, and improve operational efficiency. Key responsibilities include managing team development, driving sales performance, and ensuring compliance with company standards. Offers competitive pay, performance bonuses, and comprehensive health benefits.

Benefits

Performance bonuses

Comprehensive health benefits

401(k) retirement plan

Stock purchase options

Paid time off

Disability coverage

Discounts for employees

Adoption support

Qualifications

• Two years of college or equivalent experience required.
• Retail and supervisory experience preferred.
• Completion of required trainings is necessary.

Responsibilities

• Leads and develops teams by training and providing feedback.
• Manages financial performance and drives sales performance.
• Ensures compliance with policies and supports community programs.

Skills

Customer Service

Team Leadership

Communication

Problem Solving

Education

Bachelor of Science in Business Management

Certificate in People and Business Leadership

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs and complaints are addressed and resolved. Develops and implements action plans to correct deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing budgets, forecasting, and controlling expenses. Monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans to meet customer and business needs, and building accountability for results. Identifies and addresses improvement opportunities, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies and procedures, supporting the company’s mission, values, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and provides guidance on applying these principles in business practices.

Builds high-performing teams by embracing diversity, creating a workplace of belonging, and fostering an inclusive environment. Works collaboratively, builds trust, and communicates positively to motivate and influence associates. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a culture of accountability. Supports Walmart’s sustainability initiatives, local giving, and community involvement.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Encourages innovation, takes calculated risks, and supports others through change.

Walmart offers competitive pay, performance bonuses, comprehensive health benefits, 401(k), stock purchase options, paid time off, and additional benefits like disability coverage, discounts, military leave, adoption support, and more.

For more information about PTO, visit https://one.walmart.com/notices.

Live Better U is Walmart’s education benefit program covering tuition, books, and fees for associates pursuing various educational programs. Eligibility requirements apply, and benefits are subject to change.

The hourly wage range for this position is $31.25-$38.46 plus differential, with additional compensation through performance bonuses and potential regional pay zones depending on location.

Minimum Qualifications

Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For ammunition-only facilities, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy or Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University; Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University; experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

13059 Fair Lakes Parkway, Fairfax, VA 22033-0000, United States of America