(USA) Coach/Ops Mgr Trainee

Walmart; Colorado; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic leader to enhance store operations and customer service. In this role, you will lead and develop teams, ensuring exceptional customer experiences while driving financial performance. Your ability to communicate effectively and implement business solutions will be key in navigating company changes and achieving objectives. This position offers the chance to make a significant impact in a fast-paced retail environment, where your leadership will directly influence the success of the store and satisfaction of its customers.

Qualifications

• Strong leadership skills to develop and guide teams effectively.
• Exceptional customer service standards and problem-solving abilities.

Responsibilities

• Lead and develop teams by providing training and feedback.
• Drive financial performance by managing budgets and P&L statements.

Skills

Leadership

Customer Service

Communication

Financial Analysis

Problem Solving

Tools

Business Technology

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit and Loss (P&L) statements, managing and assisting in budgeting, forecasting, and controlling expenses to confirm they are indexed to sales, monitoring effective merchandise presentation