(USA) Coach/Ops Mgr Trainee

Walmart; Michigan; On-site; USD 55,000 - 75,000; Full time

Job summary

Walmart is seeking a motivated store manager in Wyoming, MI, who will lead and develop a team, ensure exceptional customer service, drive sales performance, and uphold company standards. This role requires strong leadership skills and a commitment to fostering a positive workplace environment, with comprehensive benefits and competitive pay.

Benefits

Health coverage

401(k)

Stock purchase

Paid time off

Performance bonuses

Qualifications

• Minimum of 2 years college or equivalent experience in retail or supervisory roles.
• Experience supervising five or more direct reports.
• Completing all required trainings and assessments.

Responsibilities

• Leads and develops teams by teaching and training associates.
• Drives financial performance and sales while managing budgets.
• Models exceptional customer service standards.
• Ensures compliance with company policies and ethical standards.

Skills

Leadership

Customer Service

Team Development

Financial Management

Communication

Education

Bachelor of Science in Business Management

Certificate of Completion in People and Business Leadership

2 years of college or equivalent experience

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and effectively communicate business objectives to teams.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates consistently to ensure a sense of belonging and awareness. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs. Builds accountability and measures progress, identifies improvement opportunities, and demonstrates adaptability and continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans and supporting the Open Door Policy. Creates a workplace of belonging where associates feel supported and connected, embracing differences and fostering a culture of inclusion.

Acts with integrity, maintaining high standards of ethics, honesty, and transparency. Supports Walmart's goals of positive community impact, waste elimination, and sustainability.

Delivers results by prioritizing customer needs and utilizing data insights for decision-making. Encourages continuous improvement, adopts new technologies, and supports change management.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, and additional perks. For more information about benefits and eligibility, visit One.Walmart.

The position requires a minimum of 2 years of college, or equivalent experience, including retail or supervisory experience. Candidates must complete all required trainings and assessments, including any firearms or state-specific background checks if applicable.

Preferred qualifications include a Bachelor of Science in Business Management and Leadership, a Certificate of Completion in People and Business Leadership, and experience supervising five or more direct reports with responsibilities in performance management, mentoring, hiring, and firing.

Primary Location

355 54th Street SW, Wyoming, MI 49548-0000, United States of America