(USA) Coach/Ops Mgr Trainee

Walmart; Benton (AR); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Coach/Ops Mgr Trainee responsible for leading teams, managing customer service initiatives, and enhancing store operations. The role requires strong communication skills, a commitment to customer service, and effective teamwork. Applicants should possess a minimum of 2 years of college or supervisory experience, with a preference for those holding a Bachelor's degree in a related field. Competitive pay and benefits, including performance bonuses and health benefits, are offered.

Benefits

401(k)

Health benefits

Performance bonuses

Paid time off

Stock purchase options

Education programs

Qualifications

• Minimum qualifications include 2 years of college or supervisory experience.
• Preferred qualifications include business management degree and experience supervising multiple reports.

Responsibilities

• Leads and develops teams by training and providing feedback.
• Communicates and collaborates on store operations.
• Drives financial performance and manages budgets.

Skills

Customer Service

Team Development

Communication

Data-Driven Decision Making

Education

Bachelor's degree in Business Management or related fields

2 years of college or equivalent experience

Job description

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Base pay range

$31.00/hr - $38.00/hr

Position Summary

What you'll do... Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and fosters a belonging mindset. Coordinates and oversees activities by developing relationships with stakeholders, supporting plans to meet customer and business needs, and promoting continuous learning. Ensures compliance with company policies and supports Walmart's mission and values by implementing related action plans and supporting the Open Door Policy. Respects individuals by building high-performing, diverse teams, creating a culture of belonging, and supporting associates' growth. Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting sustainability initiatives. Serves customers by delivering results, making data-driven decisions, and considering the needs of customers, associates, and the community. Strives for excellence by encouraging learning, innovation, and resilience.

Walmart offers competitive pay, performance bonuses, health benefits, 401(k), stock purchase, paid time off, and other benefits including education programs like Live Better U. The hourly wage range is $31.25-$38.46 plus differential where applicable, with additional bonuses for performance and location.

Minimum qualifications include 2 years of college or equivalent experience, or supervisory experience. Preferred qualifications include a Bachelor's degree in Business Management and Leadership or related fields, and experience supervising multiple direct reports. The position is located at 17309 Interstate 30 S, Benton, AR 72015-2927, United States.