(USA) Coach/Ops Mgr Trainee

Walmart; Lehighton (Carbon County); On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart seeks a Supervisor to lead teams in customer service and operational excellence. Candidates should possess strong leadership and team management skills, with a focus on financial performance and compliance with company standards. This role offers competitive hourly wages, benefits, and opportunities for personal growth within a leading retail company.

Benefits

Performance Bonuses

Health Coverage

401(k) Plan

Company Discounts

Paid Time Off

Qualifications

• At least two years of college or equivalent experience.
• Supervisory experience required, with emphasis on team management.
• Background check for firearm-selling facilities if applicable.

Responsibilities

• Leads and develops store teams, providing training and feedback.
• Drives financial performance by managing budgets and inventory.
• Ensures compliance with company policies and promotes a positive workplace.

Skills

Customer Service

Team Leadership

Data-Driven Decision Making

Process Improvement

Education

Two years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and fosters a belonging mindset in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities by developing relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals, builds accountability, and measures progress. Promotes continuous learning and addresses improvement opportunities.

Ensures compliance with company policies and supports the company's mission, values, ethics, and integrity standards. Implements related action plans, supports the Open Door Policy, and guides others in applying these principles in business processes.

Builds high-performing teams by embracing diversity, creating a workplace of belonging, and supporting associates' growth and well-being. Works collaboratively, builds trust, communicates positively, and attracts and retains top talent. Acts with integrity, maintains high ethical standards, and supports Walmart's goal of positive community impact through initiatives like local giving and waste elimination.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short and long-term goals. Demonstrates curiosity, resilience, and a desire for continuous improvement, supporting others through change.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, disability insurance, company discounts, military leave pay, and more. The position's hourly wage ranges from $31.25 to $38.46 plus differential, with additional performance-based bonuses and potential regional pay adjustments.

Minimum Qualifications

Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

1731 Blakeslee Boulevard Dr E, Lehighton, PA 18235-9824, United States of America