(USA) Coach/Ops Mgr Trainee

Walmart; Pennsylvania; On-site; USD 45,000 - 70,000; Full time

Job summary

Walmart is seeking a store leader to drive financial performance and deliver exceptional customer service. The ideal candidate will have supervisory experience and a passion for leading teams in a fast-paced retail environment. Benefits include competitive pay, bonuses, and comprehensive health options, alongside educational assistance through the Live Better U program.

Benefits

Performance bonuses

Comprehensive benefits including health coverage

Paid time off

Educational benefits via Live Better U

Qualifications

• 2 years college OR 1 year retail and supervisory experience.
• Experience supervising 5 or more direct reports.

Responsibilities

• Leads and develops teams for effective store operations.
• Manages customer service initiatives and ensures compliance with company policies.
• Drives financial performance through budget management and action plans.

Skills

Customer service

Team leadership

Financial performance management

Conflict resolution

Process improvement

Education

High school diploma or equivalent

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, and promotes a sense of belonging in the workplace. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs. Builds accountability, measures progress, identifies improvement opportunities, and demonstrates adaptability and continuous learning.

Ensures compliance with company policies and procedures, supporting the company mission, values, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and guides team members in applying these principles in business practices.

Respects individuals by building high-performing teams, embracing diversity, and creating a supportive workplace environment. Works collaboratively, builds trust, and communicates positively to motivate and influence others. Attracts, retains, and develops talent, recognizing contributions and fostering a culture of belonging.

Acts with integrity by maintaining high standards of ethics and compliance, modeling company values, and holding oneself and others accountable. Supports Walmart’s goal of becoming a regenerative company by making a positive impact on associates, customers, and the community through initiatives like local giving and waste elimination.

Serves customers by delivering results and prioritizing customer needs. Uses data insights for decision-making, balancing short- and long-term goals, and considering all stakeholders. Demonstrates curiosity, resilience, and a desire to learn, supporting continuous improvement and technological adoption.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, paid time off, and other perks. For more information about PTO, visit https://one.walmart.com/notices. The Live Better U program provides educational benefits, covering tuition, books, and fees for various programs, with eligibility based on employment status and other criteria.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For ammunition-only facilities, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all job-required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

9300 State Route 61, Coal Township, PA 17866-4178, United States of America