(USA) Coach/Ops Mgr Trainee

Walmart; Antioch (IL); On-site; USD 45,000 - 70,000; Full time

Job summary

A leading company in retail seeks a management professional in Antioch to lead store teams and drive financial performance. The role entails enhancing customer service standards, supporting the hiring and development of associates, and executing operational plans. Ideal candidates will have strong leadership skills and a background in retail management.

Benefits

Competitive pay

Performance bonuses

Health coverage

401(k) plan

Paid time off

Educational benefits

Qualifications

• 2 years of college or equivalent retail experience.
• Experience in supervising direct reports.
• Completion of all required training.

Responsibilities

• Leads teams effectively by teaching and training associates.
• Drives financial performance through budget management.
• Develops action plans to improve customer service and operational processes.

Skills

Leadership

Customer Service

Financial Analysis

Team Building

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including community outreach programs, ensuring customer needs, complaints, and issues are resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, and promotes a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by building relationships with key stakeholders, supporting plans and initiatives, and measuring progress toward goals. Identifies improvement opportunities, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies and supports the company's mission, values, and standards of ethics and integrity by implementing related action plans and utilizing the Open Door Policy.

Respect the Individual

• Builds high-performing teams, embraces differences, and creates a workplace where associates feel supported and connected.
• Works collaboratively, builds trust, and communicates positively to motivate and influence.
• Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Act with Integrity

• Maintains high standards of ethics and compliance, models Walmart values, and holds oneself and others accountable.
• Supports Walmart’s goal of becoming a regenerative company by making a positive impact and promoting sustainability initiatives.

Serve Our Customers and Members

• Delivers results with a customer-first approach, considering shopping behaviors and applying business models.
• Makes data-driven decisions, balancing priorities and considering stakeholders.

Strive for Excellence

• Displays curiosity, takes calculated risks, demonstrates resilience, and encourages learning from mistakes.
• Drives continuous improvement through technology adoption and supporting change.

At Walmart, we offer competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, and more. Live Better U provides education benefits, covering tuition, books, and fees for various programs. Eligibility and benefits vary by employment status and location.

For more information, visit https://one.walmart.com/notices and One.Walmart.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership, and experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

475 East Route 173, Antioch, IL 60002-9406, United States of America