(USA) Coach/Ops Mgr Trainee

Walmart; Delafield (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart is looking for a Coach/Ops Mgr Trainee to lead and develop teams by teaching, training, and ensuring exceptional customer service. The role involves driving financial performance and implementing business solutions while adhering to company policies and values. Candidates should have supervisory experience and a relevant educational background.

Benefits

Competitive pay

Performance bonuses

Medical, vision, and dental insurance

401(k) and stock purchase options

Life insurance and PTO

Parental leave

Qualifications

• 2 years of college or equivalent experience in retail and supervisory roles.
• Experience supervising five or more direct reports preferred.

Responsibilities

• Leads and develops teams by teaching and providing feedback.
• Drives financial performance by managing budgets and expenses.
• Ensures compliance with company policies and promotes a positive work environment.

Skills

Leadership

Communication

Customer Service

Team Development

Financial Analysis

Education

2 years of college or equivalent retail experience

Bachelor of Science in Business Management

Job description

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Base pay range

$31.00/hr - $38.00/hr

Position Summary

What you'll do: Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, communicates expectations consistently, and promotes a belonging mindset in the workplace. Recruits and develops qualified associates to meet staffing needs and achieve growth potential.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs. Identifies and communicates goals and objectives, builds accountability, measures progress, and demonstrates adaptability and continuous learning.

Ensures compliance with company policies and procedures, supporting company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing guidance on applying these in business processes.

Respects the individual: Builds high-performing teams, embraces differences, creates a workplace where associates feel supported and connected, and creates opportunities for all to thrive.

Acts with integrity: Maintains high standards of ethics and compliance, models Walmart values, supports the company's sustainability goals, and promotes a culture of belonging and positive impact.

Serves our customers and members: Delivers results with a customer-first approach, makes data-driven decisions, and balances short and long-term priorities.

Strives for excellence: Demonstrates curiosity, takes calculated risks, supports change, and encourages continuous improvement and learning.

Compensation and Benefits

Walmart offers competitive pay, performance bonuses, and benefits including medical, vision, dental, 401(k), stock purchase, life insurance, PTO, parental leave, and more. Details vary by location and employment status.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year supervisory experience. Additional requirements include successful completion of required trainings and assessments, and compliance with specific background checks if applicable.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership, or related certifications, and experience supervising five or more direct reports.

Location

2863 Heritage Dr, Delafield, WI 53018-2128, United States.