(USA) Coach/Ops mgr trainee

Walmart; Alexandria (VA); On-site; Full time

Job summary

A leading company seeks a Store Manager to lead teams, enhance customer service, and drive financial performance. The ideal candidate will have experience in retail with a focus on team development, operational excellence, and a commitment to the company's values. This position offers competitive pay, bonuses, and comprehensive benefits.

Benefits

Performance bonuses

Health benefits

401(k) plans

Paid time off

Stock purchase plans

Qualifications

• 2 years of college or relevant experience.
• Experience supervising teams in a retail environment.
• Completion of required trainings and assessments.

Responsibilities

• Leads teams by teaching and training associates on store operations.
• Ensures customer needs are met and issues resolved.
• Drives financial performance through budget management and monitoring.

Skills

Customer Service

Team Leadership

Financial Management

Problem Solving

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams.

Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing customer service initiatives, and supporting community outreach programs. Ensures customer needs, complaints, and issues are resolved, develops action plans to address deficiencies, and leads process improvements to ensure a high-quality customer experience.

Drives financial performance and sales by reviewing and evaluating Profit & Loss statements, managing budgets, forecasting, controlling expenses, and monitoring inventory flow and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, and promotes a workplace of belonging. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by building relationships with stakeholders, supporting plans to meet customer and business needs, and measuring progress towards goals. Addresses improvement opportunities and promotes continuous learning.

Ensures compliance with company policies and supports the company's mission, values, ethics, and integrity standards through effective implementation and guidance.

Builds high-performing teams by embracing diversity, creating a supportive workplace, and fostering a culture of belonging. Works collaboratively, builds trust, communicates effectively, and attracts and retains top talent.

Acts with integrity by maintaining high standards of ethics and compliance, supporting Walmart's culture, and being accountable. Supports Walmart's sustainability goals by making positive impacts and participating in community initiatives.

Delivers results by focusing on customer needs, making data-driven decisions, and balancing priorities. Encourages innovation, resilience, and learning from mistakes.

Supports continuous improvement by adopting new technologies and skills and supporting others through change.

Walmart offers competitive pay, performance bonuses, health benefits, 401(k), stock purchase plans, paid time off, and other benefits. The hourly wage range for this position is $31.25-$38.46 plus differential, with additional bonuses and potential regional pay based on location.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Candidates must attend and complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or Certificate of Completion in People and Business Leadership. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

5885 Kingstowne Blvd, Alexandria, VA 22315-5704, United States of America