(USA) Coach/Ops Mgr Trainee

Walmart; Fergus Falls (MN); On-site; Full time

Job summary

A leading company seeks a Store Manager to lead and develop teams, ensuring exceptional customer service while managing operational processes. The role involves setting expectations for associates, leading company change efforts, and driving store performance in Fergus Falls. With competitive pay and comprehensive benefits, this position offers opportunities for personal and professional growth.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits including health

Paid time off

Education benefits for tuition and books

Qualifications

• 2 years of college or 1 year of retail and supervisory experience.
• Must complete Academy and Open Door trainings.
• Experience supervising 5 or more direct reports preferred.

Responsibilities

• Lead and develop teams by providing training and support.
• Ensure operational processes and customer service initiatives are met.
• Drive sales performance and manage budgets effectively.

Skills

Leadership

Customer Service

Team Development

Budget Management

Problem Solving

Education

2 years of college

Bachelor of Science in Business Management

Certificate of Completion in People and Business Leadership

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing and implementing action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a workplace culture of belonging. Coordinates, completes, and oversees job-related activities by developing relationships with key stakeholders and supporting plans to meet customer and business needs. Builds accountability, measures progress, and promotes continuous learning. Ensures compliance with company policies and standards of ethics and integrity, supporting the Open Door Policy and guiding others in applying these principles. Respects individuals by building high-performing, diverse teams, creating an inclusive environment where associates feel supported and connected. Acts with integrity by maintaining high standards of ethics, modeling Walmart values, and supporting our culture. Serves our customers and members by delivering results, making data-driven decisions, and considering the impact on customers, associates, shareholders, suppliers, and communities. Strives for excellence by fostering curiosity, learning, and resilience, encouraging technological and skill development. Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, paid time off, and other perks. For more information about PTO, visit https://one.walmart.com/notices. Live Better U provides education benefits, covering tuition, books, and fees for various programs, with eligibility based on employment status and other criteria. The hourly wage range for this position is $31.25 - $38.46 plus differential, with additional performance bonuses and possible regional pay adjustments.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University; Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University; General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

3300 State Highway 210 W, Fergus Falls, MN 56537-4002, United States of America