Associate, IT Support

VXI; Morrow (GA); On-site; USD 40,000 - 50,000; Full time

Job summary

VXI Global Solutions LLC is seeking an Associate, IT Support to provide essential technical assistance and support to internal staff, ensuring smooth operation of IT systems and infrastructure. The role involves handling IT requests via phone, email, and in person, basic hardware/software troubleshooting, and maintaining computer systems and software.

Strong communication, teamwork and a customer-focused mindset are essential; a high school diploma is required and an IT-related associate degree

Qualifications

• High school diploma or equivalent; associate's degree in IT preferred.
• 1–2 years IT support experience.
• Familiarity with Windows/macOS and networking fundamentals.
• Proficiency with Microsoft Office Suite.
• CompTIA A+ certification or equivalent is a plus.
• Strong problem-solving and communication skills.

Responsibilities

• Respond to and resolve IT support requests via phone, email, and in person.
• Perform basic troubleshooting of hardware, software, and network issues.
• Install, configure, and maintain computer systems and software.
• Provide support for Microsoft Office and collaboration tools.
• Assist with user account management, including password resets.
• Document activities and solutions in the help desk system.
• Escalate complex issues to senior IT staff or specialized teams.
• Maintain inventory of IT assets.
• Educate users on IT security best practices.
• Collaborate with IT teammates to ensure effective support.

Skills

Problem-solving

Communication

Customer service

Teamwork

Education

High school diploma or equivalent

Associate's degree in IT

Tools

Windows

macOS

Microsoft Office Suite

Networking fundamentals

Job description

VXI Global Solutions and its Recruiting/Hiring managers will only contact you from an official @vxi.com email address. VXI may communicate or contact you via text message, but will never ask you to pay money or send you checks during the job application process for equipment or in exchange for employment opportunities or other services. If you receive emails from individuals claiming to work on behalf of VXI using any other email address, especially a personal email account, or if you receive communications that seem suspicious, ask for payment or appear fraudulent, please contact us immediately at [e-mail]

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

As an Associate, IT Support at VXI GLOBAL SOLUTIONS LLC, you will provide essential technical assistance and support to internal employees, ensuring the smooth operation of IT systems and infrastructure.

Job Responsibilities

• Respond to and resolve IT support requests and incidents via phone, email, and in-person.
• Perform basic troubleshooting of hardware, software, and network connectivity issues.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Provide support for common business applications such as Microsoft Office Suite, email clients, and collaboration tools.
• Assist with user account management, including password resets and access provisioning.
• Document support activities, solutions, and procedures in the help desk ticketing system.
• Escalate complex technical issues to appropriate senior IT staff or specialized teams.
• Maintain an accurate inventory of IT assets.
• Educate users on best practices for IT security and system usage.
• Collaborate with other IT team members to ensure efficient and effective support delivery.

Job Qualifications

• High school diploma or equivalent; associate's degree in Information Technology or related field preferred.
• 1-2 years of experience in an IT support role or a related technical position.
• Basic understanding of computer hardware, operating systems (Windows, macOS), and networking fundamentals.
• Familiarity with common software applications, including Microsoft Office Suite.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Customer-focused attitude and a commitment to providing high-quality support.
• Ability to work independently and as part of a team in a fast-paced environment.
• CompTIA A+ certification or equivalent is a plus.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Original Title: Associate, IT Support

Posted At: Mon Nov 02 2026 00:00:00 GMT+0000 (Coordinated Universal Time)