Remote - Customer Service Representative (Automotive)

VXI Global Solutions; United States; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid training

Referral program

Career growth

Remote team

Inclusive culture

Job summary

VXI Global Solutions is seeking a Customer Relations Representative for our Remote Call Center to support automotive customers and dealership teams. You will listen to concerns, research solutions, provide guidance, and collaborate with dealerships to resolve issues and explain recalls, warranties, and connected services options.

This role emphasizes empathy, clear communication, and problem solving in a fast-paced environment.

Qualifications

• Strong communication skills and ability to empathize with customers.
• Ability to solve problems and document details accurately.
• Comfort with learning new software and systems.

Responsibilities

• Engage with customers by answering calls and providing empathetic, timely assistance.
• Own customer concerns and guide to best resolution.
• Collaborate with dealerships to coordinate information for issue resolution.
• Research concerns to identify accurate, appropriate solutions.
• Explain recalls, warranties, and connected services options.

Skills

Communication

Empathy

Problem solving

Multi-tasking

Attention to detail

Attendance

Independence

Team collaboration

Tools

CRM software

Job description

It’s fun to work in a company where people truly BELIEVE in what they are doing!

We’re committed to bringing passion and customer focus to the business.

Location: Remote Call Center

Customer Relations Representative –Customer & Dealership Support

About the Role

As a Customer Relations Representative, you will play an important role in creating positive experiences for automotive customers and dealership teams. Our team partners closely with dealerships while serving as a resource for customers who need assistance with questions, concerns, and issues related to their vehicle ownership experience.

You will listen to customer concerns, research available solutions, provide knowledgeable guidance, and work with dealership personnel when additional support or coordination is needed.

This is a great opportunity for someone who enjoys helping people, solving problems, learning about automotive technology, and making complicated situations easier for customers. Every interaction is an opportunity to build trust and help create a positive experience.

What You’ll Do

• Customer Interaction: Engage withcustomers by answering incoming calls, listening carefully to their questions or concerns, and providing professional, empathetic, andtimelyassistance.

• Customer Advocacy: Take ownership of customer concerns and work to understand the situation from the customer’s perspective while helpingidentifythe best available path toward resolution.

• Dealership Partnership: Work collaboratively with dealerships to help address customer concerns, provide guidance, and coordinate information when dealership involvement is needed.

• Problem Resolution: Research customer concerns, determineappropriate solutions, and follow through to help ensure issues are addressed effectively and efficiently.

• Recall & Customer Support Program Assistance: Provide customers and dealership personnel with guidance related to vehicle recalls and Customer Support Programs, including helping explain available resources and next steps.

• Warranty Support: Assistwith questions related to warranty parameters and dealership processes, helping customers better understand their options while partnering with dealerships when necessary.

• Connected Services Support: Assistcustomers with connected services enrollment, connectivity questions, and troubleshooting. Help customers navigate technology-related concerns and provide clear instructions for available solutions.

• Technical Assistance: Provide support for in-vehicle technology, including phone pairing, multimedia systems, navigation, and other connected vehicle features.

• Research & Investigation: Utilizeinternal systems, online resources, reference materials, and available tools to research unique or complex customer concerns andidentify accurate ,appropriate solutions.

• Multi-Tasking Excellence: Navigate multiple software applications and systems while actively listening to customers, documenting information, researching concerns, and communicating solutions.

• Dealership Coordination: When a customer concern requires dealership involvement, work with theappropriate dealershipcontacts to helpfacilitatecommunication and support a successful customer outcome.

• Escalation Assistance: Recognize concerns that requireadditionalreview or support and follow established escalation procedures whilemaintainingownership of the customer experience.

• Clear Communication: Explain processes, technical information, and next steps in a clear and easy-to-understand manner, adapting your communication style to meet each customer’s needs.

• Emotional Intelligence: Use empathy, patience, and professionalism when interacting with customers who may be frustrated, confused, or experiencing a challenging situation.

• Customer Experience: Look for opportunities to make each interaction easier and more positive. Your goal is not simply to answer a question, but to ensure the customer feels heard, supported, and confident about their next steps.

• Accuracy & Attention to Detail: Accurately document customer interactions, follow established procedures, and ensure information is handled consistently and appropriately.

• Attendance & Punctuality: Maintain excellent attendance and punctuality to provide reliable and consistent support to our customers and dealership partners.

What We’re Looking For

Customer Service & Communication

• A strong communicator who can build rapport and trust with customers and dealership personnel.

• A compassionate and patient problem solver who can listen to a customer’s concern andidentifythe best way to help.

• Comfortable working with technology and learning new software applications and systems.

• Able to research information independently and use available resources to find solutions.

• Detail-oriented and organized, with the ability to manage multiple systems and priorities at the same time.

• Comfortable working in a fast-paced customer service environment where every interaction may bring a different question or challenge.

• Able to remain calm, professional, and solution-focused when working with frustrated or emotional customers.

• Confident working independently while also knowing when to collaborate with teammates or elevate a concern.

• Dependable, accountable, and committed to providing consistent support.

• Motivated by the opportunity to make a difference in someone’s experience.

• Extremely detailed oriented to ensureaccurateinformation is being relayed to the customer.

Resilience & Coachability

• Ability to remain composed and productive during high-volume periods and challenging customer interactions.

• Open to frequent feedback, coaching, and performance discussions.

• Demonstrates accountability for individual results.

• Willing and able to adjust behaviors based on coaching and performance feedback.

• Maintains a positive, professional approach when priorities or expectations change.

Remote Work Discipline

• Ability to work independently in a structured remote contact center environment.

• Strongtime-managementand organizational skills.

• Ability to consistently meet attendance, schedule, quality, and performance expectations.

• Ability tomaintaina professional, distraction-free workspace while working.

• Dependable and prepared to begin work and return from scheduled breaks at assigned times.

WhatYou’llReceive

• Competitive Pay: $15per hour, with opportunities for performance-based incentives.

• Comprehensive Benefits: Medical, dental, and vision insurance options.

• Paid Training: Comprehensive training designed to prepare you for success in the role.

• Referral for Life Program: Opportunities to earn ongoing referral bonuses for eligible employee referrals.

• Career Growth: Opportunities for advancement, professional development, andleadershipcareer pathways.

• Supportive Remote Environment: A collaborative virtual team focused on continuous learning, development, and success.

• Inclusive Culture: VXI is an Equal Opportunity Employer, including individuals with disabilities and veterans.

WhyYou’llLove Working Here

At VXI, we recognize that great customer experiences start with great people.You’llbe part of a team that values customer connection, empathy, accountability, continuous learning, andpersonal growth.

This is an opportunity to strengthen your customer service, communication,critical-thinking, problem-solving, and relationship-building skills while developing a career in a fast-paced customer experience environment.

Every customer interaction is an opportunity to make a difference. Whetheryou’reanswering a question, resolving a concern, helping with an order, or supporting a frustrated customer, your goal is to ensure the customer feels heard, valued, and confident in the path forward.

If you enjoy connecting with people, solving problems, taking ownership, and creating exceptional experiences,we’dlove to hear from you.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!