US Technical Services Lead – HealthTech SaaS

SustainRecruit; Atlanta (GA); On-site; USD 220,000 - 250,000; Full time

Job summary

A high-growth healthcare technology company is seeking a Senior Technical Operations Leader to oversee US operations from Atlanta. This role involves leading technical onboarding, acting as the escalation point for incidents, and supporting sales with technical discussions. Ideal candidates will have 8-10 years in B2B SaaS and experience leading customer-facing teams. This position offers a competitive salary of $220,000 – $250,000 plus benefits, and a unique opportunity to shape a new technical team.

Qualifications

• 8–10+ years in B2B SaaS service delivery or technical operations.
• 3–5+ years leading customer-facing technical teams.
• Comfortable presenting to hospital IT and security leadership.

Responsibilities

• Owning technical onboarding end-to-end.
• Acting as the US escalation point for technology incidents.
• Building and shaping the US Technical Services function over time.
• Supporting sales in technical conversations with hospital IT and cybersecurity teams.
• Presenting the company's security posture to IT leadership.

Skills

Healthcare technology background

B2B SaaS service delivery

Leading customer-facing technical teams

Presentation skills to hospital IT

Job description

A high-growth healthcare technology company is seeking a Senior Technical Operations Leader to oversee US operations from Atlanta. This role involves leading technical onboarding, acting as the escalation point for incidents, and supporting sales with technical discussions. Ideal candidates will have 8-10 years in B2B SaaS and experience leading customer-facing teams. This position offers a competitive salary of $220,000 – $250,000 plus benefits, and a unique opportunity to shape a new technical team.