Technical Support Team Lead: Mentor & Escalation Expert

Axon Enterprise; Atlanta (GA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary and 401k with employer match

Paid time off

Robust parental leave policy

Fitness Programs

Emotional & Mental Wellness support

Job summary

A leading technology company in Atlanta is seeking a Technical Support Team Lead to provide operational leadership for support specialists. The role involves complex problem-solving, mentoring, and ensuring high-quality customer service. The ideal candidate will have strong communication skills and leadership experience, with a solid understanding of technical support processes. The company offers competitive salary and benefits, and encourages applications from diverse backgrounds.

Qualifications

• Must pass a Criminal Justice Information Services (CJIS) background check.
• 2-3 years' leadership experience in a tiered technical support environment.
• Experience with security camera systems is strongly preferred.

Responsibilities

• Provide day-to-day technical leadership for support specialists.
• Lead and motivate a team of support specialists and engineers.
• Act as a senior technical resource, helping the team resolve complex issues.

Skills

Excellent verbal and written communication skills

Strong comprehension of internet networking and routing

Ability to articulate at a technical level

Strong interpersonal skills

Self-driven and able to take ownership

Education

Bachelor's Degree or working toward a college degree in a technical discipline

Tools

Windows operating systems

Video Management Systems (VMS)

Linux networking tools

Job description

A leading technology company in Atlanta is seeking a Technical Support Team Lead to provide operational leadership for support specialists. The role involves complex problem-solving, mentoring, and ensuring high-quality customer service. The ideal candidate will have strong communication skills and leadership experience, with a solid understanding of technical support processes. The company offers competitive salary and benefits, and encourages applications from diverse backgrounds.