Director of Technical Services

SustainRecruit; Atlanta (GA); On-site; USD 220,000 - 250,000; Full time

Job summary

A high-growth healthcare technology company is seeking a Senior Technical Operations Leader to oversee US operations from Atlanta. This role involves leading technical onboarding, acting as the escalation point for incidents, and supporting sales with technical discussions. Ideal candidates will have 8-10 years in B2B SaaS and experience leading customer-facing teams. This position offers a competitive salary of $220,000 – $250,000 plus benefits, and a unique opportunity to shape a new technical team.

Qualifications

• 8–10+ years in B2B SaaS service delivery or technical operations.
• 3–5+ years leading customer-facing technical teams.
• Comfortable presenting to hospital IT and security leadership.

Responsibilities

• Owning technical onboarding end-to-end.
• Acting as the US escalation point for technology incidents.
• Building and shaping the US Technical Services function over time.
• Supporting sales in technical conversations with hospital IT and cybersecurity teams.
• Presenting the company's security posture to IT leadership.

Skills

Healthcare technology background

B2B SaaS service delivery

Leading customer-facing technical teams

Presentation skills to hospital IT

Job description

The company: I'm working with a high-growth SaaS healthcare technology company on a senior hire that's central to their US expansion. With a major enterprise pilot about to kick off they are looking to hire someone to lead their Technical US operations, whilst being based out of their Atlanta office.

This role sits at the intersection of pre-sales, implementation, and customer operations — reporting directly to the CTO.

This role is offering a salary of $220,000 – $250,000 + benefits.

What you'll be doing: → Owning technical onboarding end-to-end — SSO, VPN, directory integrations, connectivity → Acting as the US escalation point for technology incidents → Building and shaping the US Technical Services function over time → Supporting sales in technical conversations with hospital IT and cybersecurity teams → Presenting the company's security posture (HIPAA, SOC 2, architecture) to IT leadership

What they're looking for:

• Healthcare technology background is essential
• 8–10+ years in B2B SaaS service delivery or technical operations
• 3–5+ years leading customer-facing technical teams
• Comfortable presenting to hospital IT and security leadership

Why it's worth a conversation: You'll be the first senior technical hire on the ground in the US, with a direct line to the CTO and a genuine mandate to build. The product is clinically meaningful, the company is at an exciting stage, and there's real scope for this role to grow.

Please reach out direct if you have any questions [e-mail]