SaaS Technical Lead – Client-Focused Troubleshooting

Eptura, Inc; Atlanta (GA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health, Dental, Vision & Pet Insurance

Flexible PTO

401K with company match

Employee Assistance Program

Job summary

A leading SaaS provider based in Atlanta, GA is seeking an Associate Technical Lead. This role focuses on technical troubleshooting and client support, ensuring operational continuity for SaaS products. Candidates should have strong technical expertise, problem-solving abilities, and a minimum of 5 years experience in SaaS environments. The position offers comprehensive benefits, including health insurance and a flexible PTO policy.

Qualifications

• 5+ years of experience supporting SaaS software.
• Advanced product knowledge of Archibus.
• Proficient in Web Development technologies.
• Availability during 8:00 AM to 5:00 PM Pacific Time.

Responsibilities

• Provide Tier 2 technical support for complex issues.
• Collaborate with cross-functional teams to resolve problems.
• Enhance system performance through proactive monitoring.
• Train team members and document best practices.

Skills

Technical troubleshooting

Client support

SaaS products

SQL Server

Web Development

Cloud expertise

Diagnostic skills

Excellent communication

Education

5+ years supporting SaaS software

Moderate experience with APIs

Tools

HTML

JavaScript

React.js

Java

CSS

GitLab

Job description

A leading SaaS provider based in Atlanta, GA is seeking an Associate Technical Lead. This role focuses on technical troubleshooting and client support, ensuring operational continuity for SaaS products. Candidates should have strong technical expertise, problem-solving abilities, and a minimum of 5 years experience in SaaS environments. The position offers comprehensive benefits, including health insurance and a flexible PTO policy.