US SaaS Account Director: ARR Growth & Strategy

Comply365; Orlando (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Unlimited PTO

Flexible work environment

Paid holidays

401(k) plan with company

Medical, dental, vision, life, and ADP

HSA and FSA

Parental leave

Learning and development

Employee referral bonus

Job summary

Comply365 is seeking a US Account Director to retain, develop and grow relationships and revenue with strategic customers in the Americas. You will grow ARR within an existing portfolio, upsell services and manage revenue retention, with targets tied to ARR growth and retention.

The role requires building senior relationships, coordinating with multiple internal teams to ensure customer satisfaction and growth, and traveling domestically/internationally as needed.

Qualifications

• 5+ years in complex, B2B SaaS account management.
• Experience in aviation is preferred.
• Experience with account management principles and planning.
• Familiar with MEDDIC sales method and stakeholder mapping.

Responsibilities

• Own ARR growth and retention targets for a portfolio of US customers.
• Lead business development and financial performance for clients.
• Generate opportunities within accounts through targeted lead generation.
• Set strategic priorities and account goals for clients.
• Represent customer priorities and coordinate with internal teams.
• Own contract renewals and negotiate terms.
• Drive new business growth through customer advocacy and references.
• Monitor risk to ARR and customer satisfaction; map senior relationships.

Skills

B2B SaaS account management

Aviation industry knowledge

Relationship mapping

MEDDIC

Spanish language

Education

Diploma/degree level education

Job description

Comply365 is seeking a US Account Director to retain, develop and grow relationships and revenue with strategic customers in the Americas. You will grow ARR within an existing portfolio, upsell services and manage revenue retention, with targets tied to ARR growth and retention.

The role requires building senior relationships, coordinating with multiple internal teams to ensure customer satisfaction and growth, and traveling domestically/internationally as needed.