Account Director

Comply365; Orlando (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Unlimited PTO

Flexible work environment

Paid holidays

401(k) plan with company

Medical, dental, vision, life, and ADP

HSA and FSA

Parental leave

Learning and development

Employee referral bonus

Job summary

Comply365 is seeking a US Account Director to retain, develop and grow relationships and revenue with strategic customers in the Americas. You will grow ARR within an existing portfolio, upsell services and manage revenue retention, with targets tied to ARR growth and retention.

The role requires building senior relationships, coordinating with multiple internal teams to ensure customer satisfaction and growth, and traveling domestically/internationally as needed.

Qualifications

• 5+ years in complex, B2B SaaS account management.
• Experience in aviation is preferred.
• Experience with account management principles and planning.
• Familiar with MEDDIC sales method and stakeholder mapping.

Responsibilities

• Own ARR growth and retention targets for a portfolio of US customers.
• Lead business development and financial performance for clients.
• Generate opportunities within accounts through targeted lead generation.
• Set strategic priorities and account goals for clients.
• Represent customer priorities and coordinate with internal teams.
• Own contract renewals and negotiate terms.
• Drive new business growth through customer advocacy and references.
• Monitor risk to ARR and customer satisfaction; map senior relationships.

Skills

B2B SaaS account management

Aviation industry knowledge

Relationship mapping

MEDDIC

Spanish language

Education

Diploma/degree level education

Job description

About Comply365

This is an excellent opportunity to join Comply365, the market leader in operational content management, safety management and training management serving the global aviation, defense and rail industries with a stellar customer base of 550+ customers in 80+ countries worldwide and delivering an industry first, connected platform, powered by AI, across these mission critical domains.
The Comply365 platform is an industry-first interconnected, intelligent platform with best-in-class solutions across Operations Content Management, Safety, Risk & Quality Management, and Training Management.Powered by industry-specific AI, our unified platform connects data and insights across operations, safety, and training - eliminating complexity and driving measurable gains in efficiency and productivity for aviation, rail and defense organizations worldwide.

About the Role

The US Account Director will be instrumental in retaining, developing and growing relationships and business with our strategic customers in the Americas.

The successful candidate will be responsible for growing revenue within an existing portfolio of customer accounts through adding new products and upselling services, as well as driving revenue retention from these customers. The role will come with targets for Growing Annual Recurring Revenue and Revenue Retention.

This is an excellent opportunity to join the growing business of Comply365, an exciting combination of market leaders in operational content management, safety management, training management and data intelligence technologies, serving the global aviation, defense and rail industries, with a stellar customer base of 300+ customers in 40+ countries in 6 continents worldwide.

With responsibility for account strategy,relationshipsand revenue, we are seeking a US Account Director to build effective senior relationships at our customers, represent our customer’s businessprioritiesand liaise with all departments of Comply365 to ensureoptimumCustomer Satisfaction and growth.

This is an exciting role that offers the experience of working with global airlines in the region.

Please note this role is based in the US near our hubs of either Beloit, Orlando, or Dallas.

What you'll be doing

• Own ARR growth and retention targets for Portfolio of Customers.
• Own the Business Development and Financial Performance of client.
• Proactively generate opportunities within Accounts through targeted Lead Generation.
• Set and Agree Strategic Priorities and Account Goals for clients.
• Act as a Trusted Advisor and understand the strategy and priorities of clients.
• Personally own and be accountable for a Portfolio of clients in the US.
• Lead Sales Pursuits with Customers, including internal co-ordination and RFP responses.
• Own the Business Development and Financial Performance of these clients.
• Own the Contract Renewal process for these Customers including negotiating contracts.
• Drive new business growth through greater Customer Advocacy and reference-ability.
• Ensure effective monitoring of risk of Client Revenue (ARR) and Customer Satisfaction.
• Relationship Mapping:Maintainsenior level relationships across all functions of clients.
• Internal stakeholder management within C365 teams to achieve customer goals.
• Domestic and some International Travel tomaintaincustomer and internal relationships.
• Work closely with operational and product teams to help co-ordinate solutions.
• Capture, Review and improve on client interaction through setting KPI's and account reviews.
• Act as a point of escalation for the Customer for issues or feedback.

What we're looking for

• 5years' experiencein Complex, B2B SaaS Account Management.
• Previousexperience working in the Aviation industry is preferred.
• Experience with AccountMgtPrinciples: Key AcctMgt, Acct Planning, Relationship Mapping
• Experience of leading Sales Processes including a grasp of Sales Methodologies. MEDDIC
• Commercially minded with strong business acumen, supported by analytical skills
• Detail oriented, driven, able to prioritise efficiently and take initiative.
• Ability to build an excellent working relationship with all stakeholders, including Comply365 Management and Operational teams.
• At ease working in a fast-paced international environment withdifferent cultures.
• Willingness to travel and work extended hours to meet deadlines (when applicable).
• Strong empathy for customer challenges and a passion for travel and technology.
• Proven ability to work in a fast-paced global environment.
• Excellent verbal and written communication.
• Strong presentation skills and ability to effectively communicate technological solutions.
• Educated to a diploma/degree level.
• Preferable to speak Spanish confidently in a professional work setting (e.g. calls, emails, or meetings).

Why come aboard?

• Unlimited PTO
• Flexible work environment
• Paid Holidays
• 401(k) plan with company
• Comprehensive benefits package (medical, dental, vision, life insurance, disability insurance, HSA, and FSA)
• Paid parental leave (12 weeks primary caregiver, 6 weeks secondary caregiver) match
• Ample learning and development opportunities
• Employee referral bonus

Comply365 is a global company, and our success draws upon our employees' diverse viewpoints, skills, and experiences. We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.