US Remote Technical Support Engineer — Live Event Platform

SpotMe; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

SpotMe is seeking a Technical Support Engineer to be the first line of defense and delight for customers across in-person, virtual, hybrid events, and webinars. You will investigate issues, reproduce bugs, and collaborate with Engineering to deliver high-quality product experiences for mission-critical events worldwide.

The role emphasizes fast decision-making, empathy, and the ability to handle high-volume live chats while maintaining CSAT targets.

Qualifications

• A technical education is a real advantage.

Responsibilities

• Investigate real issues, reproduce them, and create workarounds when fixes are unavailable.
• Work closely with Engineering to maintain high product quality and customer satisfaction.
• Handle high-volume live chats and real-time issue resolution with precision and empathy.
• Read customer event setups to distinguish product bugs from misconfigurations.
• Document investigations so any agent can repeat them and train colleagues.

Job description

SpotMe is seeking a Technical Support Engineer to be the first line of defense and delight for customers across in-person, virtual, hybrid events, and webinars. You will investigate issues, reproduce bugs, and collaborate with Engineering to deliver high-quality product experiences for mission-critical events worldwide.

The role emphasizes fast decision-making, empathy, and the ability to handle high-volume live chats while maintaining CSAT targets.