Remote Technical Support Engineer - 24/7 Event Platform

SpotMe; Chicago (IL); On-site; USD 85,000 - 120,000; Full time

Job summary

SpotMe is seeking a Technical Support Engineer to be the first line of defense for our global customers, bridging event teams and our platform. You will investigate real issues, reproduce them, and create workarounds when fixes aren’t available, coordinating with Engineering to maintain a high-quality product experience.

In a 24/7 follow-the-sun setup, you’ll balance live chats, tickets, and onboarding, mapping problems to root causes while staying calm under pressure.

Qualifications

• Experience troubleshooting complex live events tech issues.
• Ability to read logs and reproduce problems.
• Strong written and verbal communication.
• Proactive in documenting investigations.

Responsibilities

• Investigate issues and reproduce defects with a focus on rapid resolution.
• Communicate clearly with customers and internal teams under pressure.
• Collaborate with Engineering to escalate and fix root causes.
• Document investigations so others can reproduce and learn.

Skills

Troubleshooting

Log analysis

Customer empathy

Real-time support

Cross-team collab

Education

Technical degree or CS background

Tools

Browser console

Web logs

CRM tools

Job description

SpotMe is seeking a Technical Support Engineer to be the first line of defense for our global customers, bridging event teams and our platform. You will investigate real issues, reproduce them, and create workarounds when fixes aren’t available, coordinating with Engineering to maintain a high-quality product experience.

In a 24/7 follow-the-sun setup, you’ll balance live chats, tickets, and onboarding, mapping problems to root causes while staying calm under pressure.