Remote Customer Experience Specialist

OkWhen; Dunwoody (GA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & P


Family Leave (Maternity, Paternity)

Training & Development

Work From Home

Job summary

OkWhen is seeking a proactive Customer Experience Coordinator to support users through live technical assistance, event moderation, and customer education. You will communicate clearly, educate users, and ensure reliable follow-through to help customers succeed on our platform.

Responsibilities include real-time support, documenting questions, and collaborating with product teams to improve experiences. This role requires strong communication, organization, and comfort with live events.

Qualifications

• 2+ years in customer support or related role.
• Strong technical troubleshooting skills.
• Excellent written and verbal communication abilities.
• Comfortable speaking in front of groups and moderating online sessions.
• Highly organized, adaptable and capable of multitasking.
• Experience with common support tools (e.g., Zendesk, Intercom, Slack, Zoom).

Responsibilities

• Provide live technical support via chat, email, and video during business hours and events.
• Manage customer inquiries from first contact to resolution.
• Moderate live events and ensure smooth technical delivery.
• Create and share helpful resources; contribute to FAQs and training materials.

Skills

Customer support

Technical troubleshooting

Communication skills

Public speaking

Organization & multitasking

Tool experience

Tools

Zendesk

Intercom

Slack

Zoom

Job description

OkWhen is seeking a proactive Customer Experience Coordinator to support users through live technical assistance, event moderation, and customer education. You will communicate clearly, educate users, and ensure reliable follow-through to help customers succeed on our platform.

Responsibilities include real-time support, documenting questions, and collaborating with product teams to improve experiences. This role requires strong communication, organization, and comfort with live events.