Remote Technical Support Engineer — Fast, Expert Help

SpotMe; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

SpotMe is seeking a Technical Support Engineer for US remote operations. You will serve as the first line of defense and the face of SpotMe and Onomi, solving real problems and guiding customers with confidence during high-stakes events.

You will investigate issues, reproduce them, and create workarounds when fixes are not immediately available, while partnering with Engineering to maintain top product quality. This role lives in a fast-paced, global 24/7 support context.

Qualifications

• A technical education is a real advantage.

Responsibilities

• Investigate real issues, reproduce them, create workarounds when no fix is available in time, and collaborate with Engineering to keep the product experience high quality.

Job description

SpotMe is seeking a Technical Support Engineer for US remote operations. You will serve as the first line of defense and the face of SpotMe and Onomi, solving real problems and guiding customers with confidence during high-stakes events.

You will investigate issues, reproduce them, and create workarounds when fixes are not immediately available, while partnering with Engineering to maintain top product quality. This role lives in a fast-paced, global 24/7 support context.