US Regional Field Services Leader

CloudFactory Limited; Austin (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

CloudFactory Limited is seeking a Regional Field Services Lead based in Austin, TX to own field operations across the United States. You will supervise a distributed team of field technicians on active construction sites, ensuring captures and installations happen on time and meet quality standards while managing costs and staffing.

Travel and site relationships are essential to the role. You will recruit and onboard technicians, coach a multi-site team, manage time and budgets, and help scale

Qualifications

• 5+ years in operations management or project management.
• Experience managing field-based or multi-site operations with a distributed workforce.
• Experience delivering against client SLAs in a service or outsourced delivery model.
• Experience hiring, onboarding and retaining hourly or field-based staff.

Responsibilities

• Plan and run day-to-day capture and installation operations across all US sites, delivering 100% of contracted captures, with every scheduled capture staffed, equipped and completed.
• Own and maintain the capture and installation schedule for every site, working closely with local project leads so no capture is missed.
• Lead the launch of new projects: confirm site readiness, access, safety inductions and equipment before the first capture day.
• Travel to existing and new sites to observe captures, solve on-site issues and build relationships with site managers and general contractors.
• Own field safety for the team: make sure every technician completes site inductions, wears PPE and follows US construction safety requirements (OSHA) and site rules.
• Manage capture equipment (360° cameras, mounts, PPE and accessories), including inventory, shipping, maintenance and replacements.
• Support the rollout of new field services, such as beacon installation, including training the team and adapting workflows.
• Recruit data capture technicians, onboard and train them, filling roles quickly with the right fit.

Skills

Operations management

Project management

Service delivery

Field-based ops

Tools

Google Workspace

Scheduling tools

Project tracking tools

Job description

CloudFactory Limited is seeking a Regional Field Services Lead based in Austin, TX to own field operations across the United States. You will supervise a distributed team of field technicians on active construction sites, ensuring captures and installations happen on time and meet quality standards while managing costs and staffing.

Travel and site relationships are essential to the role. You will recruit and onboard technicians, coach a multi-site team, manage time and budgets, and help scale