Remote Field Service Manager - TX/LA Operations Leader

Saint-Gobain Group; Texas; Remote; USD 82,000 - 127,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Matching

Paid Time Off

Wellness Program

Job summary

Saint-Gobain is seeking a Field Service Manager to oversee all installed systems across the Greater Houston, Austin, and San Antonio TX area, with responsibilities for field quality of electro-mechanical and fluid dispensing assemblies in trucks and plants.

You will lead cross-functional teams, diagnose field issues, develop solutions, and drive continuous improvement with engineering, manufacturing, and quality.

Qualifications

• Associates or Bachelor's Degree in Mechanical or Electrical Engineering or other relevant Technical field
• 7+ years of experience in product engineering experience, preferably in the industrial sector
• Strong analytical skills; demonstrated experience with structured problem-solving methodologies
• Understanding of pricing and markets
• Proven leadership capability as both a direct manager and an influencer
• Familiarity with regulatory requirements applicable to equipment safety and certifications
• Customer Service & Employee relationship skills
• Experience working with field service teams; experience working with remote employees
• Ability to work in a dynamic environment where business demands can change on short notice

Responsibilities

• Diagnose & troubleshoot field installed system issues using established problem solving methods; includes hands on field diagnosis & coordination with nationwide field service personnel
• Lead problem solving initiatives & develop solution(s); work with applicable functional groups such as engineering, manufacturing, field service, supply chain and quality as needed
• Implement solution(s), establish clear control plan(s) to mitigate future occurrences & communicate solutions across applicable functional groups
• Develop troubleshooting documentation & communicate/train to support field services and customers (as applicable)
• Lead strategies for continuous cost & quality improvement programs
• Support customer escalations, both internally and externally
• Support resolution of product quality issues in cooperation appropriate functional groups
• Support operations in company growth & improvement efforts. Lead & implement first article inspections and quality tests
• Participate on cross-functional project teams including R&D, Manufacturing, Purchasing, and Field Service to maintain and improve the product, specifically, participate in the optimization of product sourcing options, component & build costs, and manufacturing strategies

Skills

Field service experience

Leadership

Problem solving

Engineering understanding

Regulatory knowledge

Education

Bachelor's Degree in Mechanical or Electrical Engineering

Job description

Saint-Gobain is seeking a Field Service Manager to oversee all installed systems across the Greater Houston, Austin, and San Antonio TX area, with responsibilities for field quality of electro-mechanical and fluid dispensing assemblies in trucks and plants.

You will lead cross-functional teams, diagnose field issues, develop solutions, and drive continuous improvement with engineering, manufacturing, and quality.