US Order Management Specialist — Customer & Ops Partner

Fortive; Everett (WA); On-site; USD 48,000 - 71,000; Full time

Job summary

Fluke, a Fortive company, is seeking a Domestic Order Management Specialist who will independently manage complex order activities, resolve customer challenges, and partner cross-functionally to ensure successful outcomes. This role serves as a trusted operational partner for customers, sales teams, and internal stakeholders.

The successful candidate demonstrates strong business judgment, embraces ownership for results, and proactively solves problems before they impact the customer experience.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 3-5 years of experience in order management, customer operations, customer service, sales support, or related business functions.
• Demonstrated experience managing complex customer and operational issues.
• Strong analytical and problem-solving skills.
• Experience working with ERP systems and Microsoft Office applications.
• Excellent communication, collaboration, and organizational skills.

Responsibilities

• Independently manage customer orders from receipt through fulfillment and delivery.
• Review and resolve complex order scenarios involving inventory availability, pricing discrepancies, delivery challenges, allocation constraints, and customer commitments.
• Ensure transactions are completed accurately and in compliance with company policies and operational requirements.
• Maintain ownership of customer issues through resolution, coordinating resources and actions as needed.
• Serve as a trusted resource for customers by providing proactive communication, timely issue resolution, and exceptional service.
• Develop strong working relationships with customers and internal stakeholders to support business objectives.
• Anticipate customer needs and identify solutions that improve service and satisfaction.
• Manage escalated situations with professionalism, urgency, and a focus on achieving sustainable outcomes.
• Collaborate closely with Sales, Supply Chain, Planning, Manufacturing, Logistics, Finance, and Customer Service teams.
• Drive alignment among stakeholders when managing competing priorities or customer commitments.
• Influence decision-making through data, operational expertise, and customer insight.
• Facilitate effective communication across functions to ensure timely issue resolution.
• Analyze recurring issues and identify root causes that impact customer experience or operational performance.
• Recommend and implement improvements that increase efficiency, quality, and consistency.
• Support continuous improvement initiatives that simplify processes and eliminate unnecessary complexity.
• Utilize data and operational metrics to identify trends and opportunities for improvement.
• Serve as a resource for colleagues by sharing process expertise, best practices, and operational knowledge.
• Assist with onboarding and informal coaching of team members.
• Foster an environment that encourages collaboration, learning, accountability, and continuous improvement.
• Help create clarity and alignment during periods of change, growth, or operational complexity.
• Monitor key order management metrics to ensure effective execution and customer satisfaction.
• Identify risks proactively and take accountability for driving resolution plans.
• Balance customer expectations with business requirements while maintaining a solution-oriented mindset.
• Consistently demonstrate strong ownership, accountability, and commitment to delivering results.

Skills

Analytical thinking

Problem solving

Communication

Collaboration

Organizational skills

Education

Bachelor's degree or equivalent

Tools

ERP systems

Microsoft Office

Job description

Fluke, a Fortive company, is seeking a Domestic Order Management Specialist who will independently manage complex order activities, resolve customer challenges, and partner cross-functionally to ensure successful outcomes. This role serves as a trusted operational partner for customers, sales teams, and internal stakeholders.

The successful candidate demonstrates strong business judgment, embraces ownership for results, and proactively solves problems before they impact the customer experience.