Domestic Order Management Specialist — Customer Impact

Fluke Corporation; Everett (WA); Presencial; USD 48.000 - 71.000; Jornada completa

Descripción de la vacante

Fluke Corporation is hiring a Domestic Order Management Specialist to independently manage complex orders, resolve challenges, and collaborate across Sales, Supply Chain, Planning and Finance to ensure successful outcomes.

The role emphasizes ownership, proactive problem-solving, and process improvements to elevate customer service and operational excellence within a Fortive-based environment.

Formación

• Bachelor's degree or equivalent combination of education and experience.
• 3-5 years of experience in order management, customer operations, customer service, sales support, or related business functions.
• Demonstrated experience managing complex customer and operational issues.
• Strong analytical and problem-solving skills.
• Experience working with ERP systems and Microsoft Office applications.
• Excellent communication, collaboration, and organizational skills.

Responsabilidades

• Independently manage customer orders from receipt through fulfillment and delivery.
• Review and resolve complex order scenarios involving inventory availability, pricing discrepancies, delivery challenges, allocation constraints, and customer commitments.
• Ensure transactions are completed accurately and in compliance with company policies and operational requirements.
• Maintain ownership of customer issues through resolution, coordinating resources and actions as needed.
• Serve as a trusted resource for customers by providing proactive communication, timely issue resolution, and exceptional service.
• Develop strong working relationships with customers and internal stakeholders to support business objectives.
• Anticipate customer needs and identify solutions that improve service and satisfaction.
• Manage escalated situations with professionalism, urgency, and a focus on achieving sustainable outcomes.
• Collaborate closely with Sales, Supply Chain, Planning, Manufacturing, Logistics, Finance, and Customer Service teams.
• Drive alignment among stakeholders when managing competing priorities or customer commitments.
• Influence decision-making through data, operational expertise, and customer insight.
• Facilitate effective communication across functions to ensure timely issue resolution.
• Analyze recurring issues and identify root causes that impact customer experience or operational performance.
• Recommend and implement improvements that increase efficiency, quality, and consistency.
• Support continuous improvement initiatives that simplify processes and eliminate unnecessary complexity.
• Utilize data and operational metrics to identify trends and opportunities for improvement.
• Serve as a resource for colleagues by sharing process expertise, best practices, and operational knowledge.
• Assist with onboarding and informal coaching of team members.
• Foster an environment that encourages collaboration, learning, accountability, and continuous improvement.
• Help create clarity and alignment during periods of change, growth, or operational complexity.
• Monitor key order management metrics to ensure effective execution and customer satisfaction.
• Identify risks proactively and take accountability for driving resolution plans.
• Balance customer expectations with business requirements while maintaining a solution-oriented mindset.
• Consistently demonstrate strong ownership, accountability, and commitment to delivering results.

Conocimientos

Order management

Customer operations

ERP systems

Microsoft Office

Analytical thinking

Cross-functional collaboration

Educación

Bachelor's degree or equivalent combination of education and experience

Herramientas

ERP systems

Microsoft Office

Descripción del empleo

Fluke Corporation is hiring a Domestic Order Management Specialist to independently manage complex orders, resolve challenges, and collaborate across Sales, Supply Chain, Planning and Finance to ensure successful outcomes.

The role emphasizes ownership, proactive problem-solving, and process improvements to elevate customer service and operational excellence within a Fortive-based environment.