US IT Systems & End-User Administrator

Talon.One; Chicago (IL); On-site; USD 85,000 - 110,000; Full time

Job summary

Talon.One, an Adyen company, is seeking an IT Specialist to own day-to-day IT for US employees. Based in Chicago or New York, you will keep tools, devices and access running smoothly and securely, coordinating with our Berlin HQ.

You’ll administer Google Workspace, JAMF and meeting-room AV while supporting onboarding, offboarding and security controls. You will triage tickets, escalate complex cases, and document runbooks to improve IT efficiency and resilience across time zones.

Qualifications

• 3+ years in IT support or administration, including service-desk practices and end-user computing.
• Familiar with Google Workspace and JAMF; comfortable on macOS and Windows.
• Able to work across time zones with fluent English.

Responsibilities

• Own US IT support by triaging tickets from ITSM, email and chat, resolving issues and documenting outcomes.
• Escalate complex or higher-risk cases to Berlin IT with clear recommendations.
• Administer Google Workspace, JAMF, Notion, Slack and Zoom, maintaining accounts and configurations.
• Set up and support meeting-room AV, including Google Meet hardware or Zoom Rooms.
• Run identity and access management across onboarding, role changes and offboarding, with least privilege.
• Manage US device lifecycle and asset inventory from procurement to secure offboarding.
• Support endpoint security and compliance by following controls and triaging alerts.
• Document processes and runbooks, spotting repeat problems and implementing fixes.

Skills

English fluency

Problem solving

Time management

Tools

Google Workspace

JAMF

Notion

Slack

Zoom

Zoom Rooms

macOS

Windows

Job description

Talon.One, an Adyen company, is seeking an IT Specialist to own day-to-day IT for US employees. Based in Chicago or New York, you will keep tools, devices and access running smoothly and securely, coordinating with our Berlin HQ.

You’ll administer Google Workspace, JAMF and meeting-room AV while supporting onboarding, offboarding and security controls. You will triage tickets, escalate complex cases, and document runbooks to improve IT efficiency and resilience across time zones.