IT Administrator

Talon.One; New York (NY); Sur place; USD 85 000 - 110 000; Plein temps

Résumé du poste

Talon.One, an Adyen company, is seeking a US IT administrator to own day-to-day IT for US employees. You will support tools, devices and access in Chicago or New York, coordinating with Berlin IT to ensure security and smooth operations.

The role requires 3+ years in IT support, expertise with Google Workspace and JAMF, and strong English communication across time zones. Candidates should be comfortable with AV setup and identity management.

Qualifications

• 3+ years in IT support or administration.
• Experience with Google Workspace and JAMF.
• Experience on macOS and Windows.
• Familiar with collaboration tools and meeting-room AV.
• Diagnose issues methodically and escalate when needed.
• Apply SSO, least privilege, endpoint security and data privacy.
• Strong English and cross-time-zone collaboration.

Responsabilités

• Own US IT support by triaging tickets from ITSM, email and chat.
• Resolve issues, document outcomes, and keep users informed.
• Escalate complex cases to Berlin IT with recommendations.
• Administer Google Workspace, JAMF, Notion, Slack and Zoom.
• Set up and support meeting-room AV and conferencing hardware.
• Manage identity and access during onboarding, changes and offboarding with SSO.
• Oversee US device lifecycle, inventory, shipping and offboarding.
• Support endpoint security and compliance by following controls.
• Document processes and runbooks to improve IT workflows.

Connaissances

IT support

Google Workspace

JAMF

macOS

Windows

Collaboration tools

SSO

Least privilege

Endpoint security

Data privacy

Documentation

Time zone collaboration

English fluency

Outils

Google Workspace

JAMF

Notion

Slack

Zoom

Description du poste

Talon.One, an Adyen company, is the most powerful incentives engine that unifies loyalty, personalized promotions and offer management into a single platform.
Built for enterprise scale and security, Talon.One helps businesses design and deliver incentives that drive real customer behavior.

Today, over 300 of the world’s most-loved brands including Sephora, Gymshark and Costa Coffee work with Talon.One to turn their incentives into a reliable growth engine.

ABOUT THE ROLE:

You’ll own day-to-day IT for our US employees, keeping their tools, devices and access running smoothly and securely. You’ll take charge of defined systems and outcomes, use your judgment to prioritize, and bring clear recommendations when an issue needs a second pair of eyes. This is a full-time role based in Chicago or New York.

ABOUT THE TEAM:

You’ll partner closely with our IT Operations team in our Berlin HQ, to help shape a consistent IT experience for everyone at Talon.One.

ONCE YOU ARE HERE YOU WILL:

• Own US IT support by triaging tickets from our ITSM system, email and chat, resolving issues, documenting outcomes and keeping users informed
• Escalate complex or higher-risk cases to Berlin IT with a clear recommendation
• Administer Google Workspace, JAMF, Notion, Slack and Zoom, maintaining accounts, groups, policies and configurations with user and security impact in mind
• Set up and support meeting-room AV, including Google Meet hardware or Zoom Rooms, and troubleshoot audio, video and connectivity issues
• Run identity and access across onboarding, role changes and offboarding, supporting SSO and provisioning and applying least privilege alongside system owners
• Manage the US device lifecycle and asset inventory, from procurement and shipping to repairs, returns and secure offboarding with our hardware and logistics partners
• Support endpoint security and compliance by following established controls, helping triage security alerts and keeping device and account configurations secure
• Improve how IT works by documenting processes and runbooks, spotting repeat problems and implementing practical fixes

WHAT WE NEED YOU TO BRING TO THE TABLE:

• Bring 3+ years in IT support or administration, including service-desk practices and end-user computing
• Know Google Workspace and JAMF well, and work confidently on macOS and Windows
• Show familiarity with collaboration tools and meeting-room AV
• Diagnose issues methodically, find root causes and know when to escalation
• Apply SSO, least privilege, endpoint security, data privacy and secure device handling in your daily work
• Prioritize your workload, follow through reliably and document your work clearly
• Collaborate effectively across time zones, with fluent English

The estimated total compensation for this role is $85,000 - $110,000, though actual compensation may vary depending on factors such as relevant experience, skills, qualifications, certifications, and location. The salary range is subject to change and may be adjusted at any time.

WHY YOU SHOULD WORK FOR US:

• The right attitude: modern methods and a diverse, creative workspace with an open and international culture
• Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team
• Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn
• A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware
• High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees

Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

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