US IT Support & Systems Administrator

Talon.One LinkedIn Jobs; Chicago, New York (IL, NY); On-site; USD 85,000 - 110,000; Full time

Job summary

Talon.One, an Adyen company, seeks an IT Administrator to own day-to-day IT for US employees in Chicago or New York. You will manage tickets, access, and device lifecycles, collaborating with our Berlin HQ to deliver secure, efficient IT support across time zones.

The role emphasizes onboarding/offboarding, SSO, and endpoint security, with a compensation range of $85,000–$110,000. This is a full-time, on-site position in the US.

Qualifications

• 3+ years in IT support or administration.
• Experience with Google Workspace and JAMF.
• Experience with macOS and Windows.
• Familiarity with collaboration tools and meeting-room AV.
• Fluent English and ability to work across time zones.

Responsibilities

• Own US IT support by triaging tickets from our ITSM system, email and chat, resolving issues, documenting outcomes and keeping users informed
• Escalate complex or higher-risk cases to Berlin IT with a clear recommendation
• Administer Google Workspace, JAMF, Notion, Slack and Zoom, maintaining accounts, groups, policies and configurations with user and security impact in mind
• Set up and support meeting-room AV, including Google Meet hardware or Zoom Rooms, and troubleshoot audio, video and connectivity issues
• Run identity and access across onboarding, role changes and offboarding, supporting SSO and provisioning and applying least privilege alongside system owners
• Manage the US device lifecycle and asset inventory, from procurement and shipping to repairs, returns and secure offboarding with our hardware and logistics partners
• Support endpoint security and compliance by following established controls, helping triage security alerts and keeping device and account configurations secure
• Improve how IT works by documenting processes and runbooks, spotting repeat problems and implementing practical fixes

Skills

IT support

Google Workspace

JAMF

macOS

Windows

English fluency

Security & IAM

Onboarding/offboarding

Tools

Google Workspace

JAMF

Job description

Talon.One, an Adyen company, seeks an IT Administrator to own day-to-day IT for US employees in Chicago or New York. You will manage tickets, access, and device lifecycles, collaborating with our Berlin HQ to deliver secure, efficient IT support across time zones.

The role emphasizes onboarding/offboarding, SSO, and endpoint security, with a compensation range of $85,000–$110,000. This is a full-time, on-site position in the US.