US IT Support & Security Specialist

Talon.One; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

Talon.One, an Adyen company, is seeking a US IT administrator to own day-to-day IT for US employees. You will support tools, devices and access in Chicago or New York, coordinating with Berlin IT to ensure security and smooth operations.

The role requires 3+ years in IT support, expertise with Google Workspace and JAMF, and strong English communication across time zones. Candidates should be comfortable with AV setup and identity management.

Qualifications

• 3+ years in IT support or administration.
• Experience with Google Workspace and JAMF.
• Experience on macOS and Windows.
• Familiar with collaboration tools and meeting-room AV.
• Diagnose issues methodically and escalate when needed.
• Apply SSO, least privilege, endpoint security and data privacy.
• Strong English and cross-time-zone collaboration.

Responsibilities

• Own US IT support by triaging tickets from ITSM, email and chat.
• Resolve issues, document outcomes, and keep users informed.
• Escalate complex cases to Berlin IT with recommendations.
• Administer Google Workspace, JAMF, Notion, Slack and Zoom.
• Set up and support meeting-room AV and conferencing hardware.
• Manage identity and access during onboarding, changes and offboarding with SSO.
• Oversee US device lifecycle, inventory, shipping and offboarding.
• Support endpoint security and compliance by following controls.
• Document processes and runbooks to improve IT workflows.

Skills

IT support

Google Workspace

JAMF

macOS

Windows

Collaboration tools

SSO

Least privilege

Endpoint security

Data privacy

Documentation

Time zone collaboration

English fluency

Tools

Google Workspace

JAMF

Notion

Slack

Zoom

Job description

Talon.One, an Adyen company, is seeking a US IT administrator to own day-to-day IT for US employees. You will support tools, devices and access in Chicago or New York, coordinating with Berlin IT to ensure security and smooth operations.

The role requires 3+ years in IT support, expertise with Google Workspace and JAMF, and strong English communication across time zones. Candidates should be comfortable with AV setup and identity management.