US Issuer Services Operations Leader

HSBC; Jersey City (NJ); On-site; USD 150,000 - 190,000; Full time

Job summary

HSBC Holdings plc is seeking a Director-level leader to head US Issuer Services Operations. You will oversee Loan Agency, Corporate Trust and Escrow, ensuring compliant onboarding, servicing, and lifecycle management.

Lead cross-functional teams with Product, Legal, Risk, and Technology to meet contractual and regulatory obligations, while driving automation and capacity improvements. You’ll partner with product and client-facing teams to manage complex transactions, escalate risks, and

Qualifications

• Leadership experience in financial services operations.
• Issuer Services operational experience in Loan Agency, Corporate Trust or Escrow is preferred.
• Understanding of end-to-end transaction lifecycles and operating models.
• Ability to interpret transaction documents into operational requirements with Legal and product teams.
• Experience in risk, control, governance, and incident management within the US market.
• Demonstrated ability to manage complex client transactions and stakeholder relationships.

Responsibilities

• Oversee US Issuer Services operations across Loan Agency, Corporate Trust and Escrow.
• Deliver accurate onboarding, deal setup, and documentation handoffs.
• Manage cash processing, reconciliations, reporting and servicing across lifecycles.
• Govern obligations including risk identification, escalation and remediation.
• Establish service standards, governance routines, and performance metrics.
• Collaborate with Product and client teams on complex transactions and readiness.
• Drive simplification, automation, and platform improvements while maintaining controls.
• Develop talent and foster an inclusive team culture.

Skills

Leadership experience

Issuer Services

End-to-end lifecycles

Regulatory risk controls

Stakeholder management

Automation

Job description

HSBC Holdings plc is seeking a Director-level leader to head US Issuer Services Operations. You will oversee Loan Agency, Corporate Trust and Escrow, ensuring compliant onboarding, servicing, and lifecycle management.

Lead cross-functional teams with Product, Legal, Risk, and Technology to meet contractual and regulatory obligations, while driving automation and capacity improvements. You’ll partner with product and client-facing teams to manage complex transactions, escalate risks, and