US Head of Issuer Services Operations

HSBC; Jersey City (NJ); On-site; USD 150,000 - 190,000; Full time

Job summary

HSBC Holdings plc is seeking a Director-level leader to head US Issuer Services Operations. You will oversee Loan Agency, Corporate Trust and Escrow, ensuring compliant onboarding, servicing, and lifecycle management.

Lead cross-functional teams with Product, Legal, Risk, and Technology to meet contractual and regulatory obligations, while driving automation and capacity improvements. You’ll partner with product and client-facing teams to manage complex transactions, escalate risks, and

Qualifications

• Leadership experience in financial services operations.
• Issuer Services operational experience in Loan Agency, Corporate Trust or Escrow is preferred.
• Understanding of end-to-end transaction lifecycles and operating models.
• Ability to interpret transaction documents into operational requirements with Legal and product teams.
• Experience in risk, control, governance, and incident management within the US market.
• Demonstrated ability to manage complex client transactions and stakeholder relationships.

Responsibilities

• Oversee US Issuer Services operations across Loan Agency, Corporate Trust and Escrow.
• Deliver accurate onboarding, deal setup, and documentation handoffs.
• Manage cash processing, reconciliations, reporting and servicing across lifecycles.
• Govern obligations including risk identification, escalation and remediation.
• Establish service standards, governance routines, and performance metrics.
• Collaborate with Product and client teams on complex transactions and readiness.
• Drive simplification, automation, and platform improvements while maintaining controls.
• Develop talent and foster an inclusive team culture.

Skills

Leadership experience

Issuer Services

End-to-end lifecycles

Regulatory risk controls

Stakeholder management

Automation

Job description

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.

This Director-level role heads up Issuer Services Operations in the United States, with a focus on Loan Agency, Corporate Trust and Escrow. You’ll be accountable for safe, resilient and client-focused delivery across transaction onboarding, ongoing administration, payments, servicing and transaction lifecycle events. Working closely with Product, Client Management, Legal, Risk, Compliance and Technology you’ll help ensure contractual and regulatory obligations are met while controls are strengthened. Success means consistent service standards, clear governance and management information that gives teams and stakeholders confidence in performance and risk. You’ll also progress simplification, automation and platform improvements while sustaining capacity and control as volumes and complexity shift. The role plays a key part in supporting responsible business growth and complex client transactions in a regulated US market.

What you’ll be doing

• Oversee US Issuer Services operations across Loan Agency, Corporate Trust and Escrow
• Deliver accurate and timely transaction onboarding, deal setup and documentation handoffs
• Manage cash processing, reconciliations, reporting and ongoing servicing across transaction lifecycles
• Govern contractual, fiduciary, regulatory and operational obligations including risk identification, escalation and remediation
• Establish consistent service standards, governance routines, management information and performance measures
• Partner with Product and client-facing teams on complex transactions, client needs, new business and operational readiness
• Deliver simplification, automation, platform improvements and sustainable capacity management without compromising controls
• Develop specialist talent and succession plans while strengthening an inclusive, accountable team culture

What we’re looking for

• Bring significant leadership experience in financial services operations with accountability for specialist transaction servicing and control outcomes
• Demonstrate Issuer Services operational experience with substantial expertise in at least one of Loan Agency, Corporate Trust or Escrow
• Apply working knowledge of Issuer Services operating models and end-to-end transaction lifecycles
• Interpret transaction documents and service agreements into operational requirements in partnership with Legal and product specialists
• Show established capability across operational risk and control, payments, reconciliations, governance and incident management in the US market
• Manage complex client transactions and operational escalations while maintaining effective stakeholder relationships
• Deliver process improvement outcomes and strengthen risk and control frameworks across teams
• Bring experience with operating-model change, technology delivery, automation, financial planning and resource management

Strengthening US Issuer Services Delivery

This is an opportunity to set the operating direction for critical Issuer Services activity in the US market and improve outcomes that clients and stakeholders feel every day - from onboarding through to payments and lifecycle events. You’ll have the scope to strengthen controls, sharpen governance and make the platform and process changes that improve service and capacity over time. If you’re ready to take accountability for delivery across Loan Agency, Corporate Trust and Escrow and partner across Product, Technology and the control functions this role offers meaningful impact and clear ownership.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

Your final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.