Field Support Technician

BCforward

Des Moines (IA)

On-site

USD 30,307 - 33,062

Full time

14 days+

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Job summary

A leading workforce service provider is looking for a Field Support Technician in Des Moines, IA. This role involves on-site technical support, managing hardware and software issues, and ensuring client satisfaction. Candidates should possess strong mechanical skills and be capable of troubleshooting various hardware problems. A high school diploma and technical training are required. This is a full-time contract position offering a competitive pay range.

Qualifications

Experience with technical/mechanical hardware repair.
Customer-facing experience is essential.

Responsibilities

Configure hardware and software on-site.
Manage service events and build customer relationships.

Skills

Strong mechanical aptitude

Ability to troubleshoot hardware

Interpersonal verbal/written skills

Attention to detail

Independent thinking

Education

High School diploma or equivalent

Additional hardware technology training

Job description

4 days ago Be among the first 25 applicants

This range is provided by BCforward. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/yr - $24.00/yr

BCForward is currently seeking highly motivated Field Support Technician in Des Moines, IA

Position Title: Field Support Technician

Location: Des Moines, IA

Anticipated Start Date: 15th Sep 2025 – 22nd Sep 2025

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 24 months contract

Job Type: Full TIME (40 HRS WEEKLY), CONTRACT, Onsite

Pay Range: $22/hr - $24/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Description

This is a team based group of self-starting, technical/mechanical delivery professionals. This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both Client and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow Clients business in a profitable manner and within budget. It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personnel performing and assisting in technical action plans to remediate pc/print issues.

Demonstrated core competencies of success in this position are:

Strong mechanical aptitude, working with tools and various alignment apparatus.
Alignment with customers business needs while maintaining Clients contractual commitments.
Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks and switches.
Able to balance and prioritize multiple activities and issues.
Successful cause and effect understanding of financial perspectives on the business.
Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.
Attention to detail and commitment to administrative responsibilities.
Exercise solid business based decision making skills, taking appropriate risk to insure that both Clients and the customers business need are met.
Independent thinking while adhering to standard technological/mechanical and business procedures.
Industry / company knowledge that provides solid technology solutions and options to the customer.
Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.
Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skilled at prioritization, planning, working independently all within standard policies and business standards.

Requirements:

Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.
Availability to work both scheduled and unscheduled overtime.
Participate in assigned work during non-traditional workdays, holidays and shift work.
Onsite customer facing experience.
Technical/mechanical hardware repair experience.
Demonstrated technical/mechanical aptitude for learning new technology.
High School diploma or equivalent, plus additional hardware technology training. College preferred.

About BCForward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCForward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCForward’s 6,000 consultants support more than 225 clients globally.

BCForward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCForward to become a market leader and best in class place to work.

BCForward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCForward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCForward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

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