US Customs & Cargo Compliance Coordinator

ZIM Integrated Shipping Services Ltd.; Virginia Beach (VA); On-site; USD 52,000 - 72,000; Full time

Job summary

ZIM Integrated Shipping Services Ltd. is seeking a Customer Service Import Customs Coordinator in the United States, based in Virginia Beach.

You will manage US Customs processes, monitor manifests for errors, and serve as the focal point for customs inquiries to ensure compliant and timely import operations. Responsibilities include daily reporting on holds, rejections, CMS203 and CMS205, weekly invoice portal monitoring, and close collaboration with internal teams to meet SLAs.

Qualifications

• High School Diploma or GED required.
• 4+ years of related experience in customs or import operations.
• Experience with US Customs processes and manifests.

Responsibilities

• Run daily reports to identify customs holds/rejections and take action.
• Monitor CMS203 (Conditions Attend) and CMS205 (Orphans) data daily and process accordingly.
• Weekly monitor the invoice portal to ensure timely processing of invoices.
• Monitor the group mailbox and respond to transmission notifications and change requests within SLA.
• Track export vessel sail dates to submit export manifests per US Customs guidelines.
• Handle incoming calls and inquiries from internal and external stakeholders.

Skills

Attention to detail

Customer service

Communication

Education

GED or High School Diploma

Job description

ZIM Integrated Shipping Services Ltd. is seeking a Customer Service Import Customs Coordinator in the United States, based in Virginia Beach.

You will manage US Customs processes, monitor manifests for errors, and serve as the focal point for customs inquiries to ensure compliant and timely import operations. Responsibilities include daily reporting on holds, rejections, CMS203 and CMS205, weekly invoice portal monitoring, and close collaboration with internal teams to meet SLAs.