Customer Service Coordinator - Customs

ZIM Integrated Shipping Services Ltd.; Virginia Beach (VA); On-site; USD 52,000 - 72,000; Full time

Job summary

ZIM Integrated Shipping Services Ltd. is seeking a Customer Service Import Customs Coordinator in the United States, based in Virginia Beach.

You will manage US Customs processes, monitor manifests for errors, and serve as the focal point for customs inquiries to ensure compliant and timely import operations. Responsibilities include daily reporting on holds, rejections, CMS203 and CMS205, weekly invoice portal monitoring, and close collaboration with internal teams to meet SLAs.

Qualifications

• High School Diploma or GED required.
• 4+ years of related experience in customs or import operations.
• Experience with US Customs processes and manifests.

Responsibilities

• Run daily reports to identify customs holds/rejections and take action.
• Monitor CMS203 (Conditions Attend) and CMS205 (Orphans) data daily and process accordingly.
• Weekly monitor the invoice portal to ensure timely processing of invoices.
• Monitor the group mailbox and respond to transmission notifications and change requests within SLA.
• Track export vessel sail dates to submit export manifests per US Customs guidelines.
• Handle incoming calls and inquiries from internal and external stakeholders.

Skills

Attention to detail

Customer service

Communication

Education

GED or High School Diploma

Job description

Main Purpose of the Role:
The Customer Service import Customs Coordinator will be responsible for all duties associated with US Customs which would include but not limited to monitoring the submission of the customs manifest for errors, assisting with any amendments to the customs manifest, processing any holds or exam request, handling G.O requests and serving as the focal point for any issues pertaining to US Customs.
Main Tasks:

• Run daily reports to identify any customs holds and or rejections and handle accordingly
• Run daily reports to identify cargo slated for General order and handle accordingly
• Daily monitor data on CMS203 (Conditions Attend) and process accordingly
• Daily monitor CMS205 (Orphans) and resolve accordingly
• Weekly monitor the invoice portal to make sure that all invoices are processed timely.
• Monitor the group mailbox for transmission notifications and change requests and handle each accordingly within stated SLA
• Keep a running tab of all export vessels’ sail dates so that the export manifest can be submitted to US Customs within their guidelines.
• Handle any incoming calls both internally and externally

Requirements

High School Diploma or General Education Degree (GED)
4+ years of related experience and/or; or equivalent combination of education and experience.

The Customer Service department ensures our customers receive the best experience and personal touch, by defining work processes, conducting professional training, and developing digital tools facilitating business with ZIM.

Our teams work to differentiate ZIM from its competitors as the most customer-centric carrier in the industry.