Part-Time Import Coordinator

ZIM Integrated Shipping Services Ltd.; Virginia Beach (VA); On-site; USD 42,000 - 68,000; Full time

Job summary

ZIM Integrated Shipping Services Ltd. in Virginia Beach seeks an Import Support Services Coordinator to manage import documentation, release functions, and back‑office activities supporting the Import Contact Center and GSS. The role includes post-reconciliation tasks, manifest corrections, in-bonds, demurrage and pre-abandonment communications.

The candidate will track cargo milestones, coordinate intermodal solutions, and provide secondary support to the Import Call Center as required.

Qualifications

• 1-2 years of industry experience (shipping, logistics, maritime, supply chain)
• College Students preferred

Responsibilities

• Manage import documentation and release functions for the Import Contact Center and GSS.
• Track and trace cargo and inform customers about milestones.
• Coordinate solutions to intermodal and documentation issues for customers.
• Execute diversion requests per company policies.
• Track and invoice import demurrage per timelines and directives.
• Provide secondary support to the Import Call Center as needed.
• Coordinate with unclaimed freight/claims teams on abandoned cargo issues.
• Research problems and conduct root cause analysis for permanent solutions.

Job description

The Import Support Services Coordinator is responsible for managing import documentation and release functions, as well as other back office activities that support the Import Contact Center and GSS. This includes post reconciliation activities, completion of manifest correctors, management of in-bonds, release of cargo release, demurrage invoicing and pre-abandonment communication.

Main Tasks:

• Answers incoming emails from internal teams at ZIM and GSS related to import bills of lading.
• Tracks and traces cargo, informing customers about critical milestones.
• Coordinates solutions to intermodal and documentation issues for customers, including manifest correctors, invoicing activity and resending arrival notices.
• Executes diversion requests in accordance with company policies.
• Tracks and invoices import demurrage in accordance with ZIM timelines and directives.
• Provides secondary support to the Import Call Center when required.
• Works closely with the unclaimed freight / claims teams on issues pertaining to abandoned cargo.
• Researches problems and performs root cause analysis in order to propose permanent solutions.
• Takes an active role in his/her own development by integrating coaching/feedback on performance into daily routines
• Any other duties as assigned.

Requirements:

• 1-2 years of industry experience (shipping, logistics, maritime, supply chain)
• College Students preferred