US Customer Operations Team Lead

AvantCredit; Chicago (IL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Startup culture with access to senior management

Casual dress code

Free breakfast and lunches

Free stocked kitchen

BlueCross/Blue Shield Medical, Dental, & Vision

Paid vacation and sick time

Free cell phone plan

Professional growth training opportunities

Job summary

AvantCredit in Chicago is seeking a Customers Section Manager to lead a team for all US Operations duties including Customer Service and Application Support. The selected candidate will manage a team of 10-15, ensuring performance targets are met in a professional environment.

Ideal candidates should have over 3 years of call center operations experience, particularly in finance. The position offers a supportive culture and numerous benefits including health insurance, casual dress code, and great company events.

Qualifications

• Entrepreneurial and self-driven with a strong focus on performance improvement.
• 3+ years of experience in call center operations, preferably in finance.
• Experience managing a team of 10+ individuals.

Responsibilities

• Lead a team handling all United States Operations duties.
• Ensure the team reaches quantitative targets and complies with quality standards.
• Coach representatives to improve performance.

Skills

Call center operations experience

Team management

Process building

Proficient in Microsoft Excel

Education

Strong academic credentials

Job description

AvantCredit in Chicago is seeking a Customers Section Manager to lead a team for all US Operations duties including Customer Service and Application Support. The selected candidate will manage a team of 10-15, ensuring performance targets are met in a professional environment.

Ideal candidates should have over 3 years of call center operations experience, particularly in finance. The position offers a supportive culture and numerous benefits including health insurance, casual dress code, and great company events.