United Kingdom Call Center Section Manager

AvantCredit; Chicago (IL); Vor Ort; USD 75.000 - 110.000; Vollzeit

Benefits dieser Stelle

Health insurance

Company cellphone

Casual dress code

Free breakfast and lunches

Free stocked kitchen

Great company events

Growth opportunities

Zusammenfassung

Avant Credit Corp (AvantCredit) seeks a UK Call Center Section Manager to lead a 12+ person team across Customer Service, Application Support, Loan Processing, and Collections. You will report to the UK Strategy & Operations Manager and drive performance, quality, and a supportive culture while achieving targets.

This role requires a 2:00 AM–10:30 AM shift, weekend work, startup experience preferred, and strong Excel reporting.

Qualifikationen

• 3+ years of call center operations experience.
• Experience managing a team of 5+ individuals.
• Experience building new processes; startup environments preferred.
• Proficient with Excel for metric reporting.
• Finance environment experience a plus.
• Able to work a 2:00 AM–10:30 AM schedule and weekends.

Aufgaben

• Lead a 12+ person call center team across Customer Service, Application Support, Loan Processing, and Collections.
• Ensure targets are met, quality standards are maintained, and a supportive culture.
• Coach reps to improve performance and achieve key goals.
• Develop and implement process improvements for operational excellence.
• Report performance and insights to UK Strategy & Operations Manager.

Kenntnisse

Call center ops

Team leadership

Excel reporting

Quality standards

Coaching

Ausbildung

Strong academic credentials

Tools

Microsoft Excel

Jobbeschreibung

United Kingdom Call Center Section Manager

Full-time

Avant Credit Corp ("AvantCredit") is a fast-growing startup that offers tremendous advancement opportunities to its employees. Since its launch in late 2012, AvantCredit, a consumer finance company, has changed the way customers borrow money -- providing them with a new and unique online experience. AvantCredit uses state-of-the-art analytics methods in order to offer its lowest possible interest rates to the widest range of customers. Since inception, AvantCredit has secured $109 million in equity financing and $50 million in debt financing to continue to grow at an exponential pace. Previously, AvantCredit's founders created the leading international online short-term lender currently employing over 1,000 individuals and generating over $700 million in annual revenue. AvantCredit’s founders have also launched an innovative real estate investment trust that provides affordable housing options in Chicago, Indianapolis and Baltimore with over 8,000 apartments owned and managed. In addition, several of AvantCredit's founders have participated in the prestigious Y-Combinator startup incubator program in Silicon Valley, the preeminent program of its kind

As a UK Call Center Manager, you will be responsible for leading a team that handles all United Kingdom call center duties; including Customer Service, Application Support, Loan Processing, and Collections, and reporting directly to the UK Strategy & Operations Manager. You will ensure that the 12+ person team reaches quantitative targets, complies with quality standards, and maintains a professional and supportive culture. We are looking for someone who wants to help coach reps to improve their performance, hit key goals, and can ensure that the company is operationally excellent.

• MUST be able to work a 2:00 AM to 10:30 AM schedule, flexibility on scheduling is a plus!
• Must be able to work weekends
• Entrepreneurial and self-driven.
• 3+ years previous experience with call center operations; Finance environments a plus.
• Experience managing team of at least 5+ individuals.
• Experience building new processes, or working within start-up environments is preferred.
• Proficient with Microsoft Excel, including building key metric reporting using the tool.
• Strong Academic credentials.

• Startup culture with access to work directly with senior management
• BlueCross/BlueShield Medical & Dental and VSP Vision Insurance
• Company cellphone
• Casual dress code
• Free Breakfast and lunches during the week
• Free stocked kitchen and pantry
• Great company events
• Outstanding professional growth opportunities