UK Call Center Manager - Coach Growth & Performance

AvantCredit; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

2 weeks paid vacation

Medical and Dental Benefits

Job summary

AvantCredit is hiring a UK Call Center Section Manager to lead a dedicated team in handling customer service, loan processing, and collections for the UK market. The chosen candidate will play a crucial role in ensuring operational excellence and coaching team members to achieve their goals.

Ideal applicants should have over 3 years of call center experience and be proficient in Microsoft Excel. The role offers a competitive salary, benefits including medical and dental insurance, and a supportive work culture.

Qualifications

• 3+ years experience with call center operations.
• Experience in finance environments preferred.
• Experience managing a team of at least 5 individuals.

Responsibilities

• Lead a team for UK call center duties.
• Ensure team meets targets and quality standards.
• Coach representatives to improve performance.

Skills

Call center operations experience

Team management

Microsoft Excel proficiency

Entrepreneurial mindset

Education

Strong Academic credentials

Job description

AvantCredit is hiring a UK Call Center Section Manager to lead a dedicated team in handling customer service, loan processing, and collections for the UK market. The chosen candidate will play a crucial role in ensuring operational excellence and coaching team members to achieve their goals.

Ideal applicants should have over 3 years of call center experience and be proficient in Microsoft Excel. The role offers a competitive salary, benefits including medical and dental insurance, and a supportive work culture.