Customer Service Specialist

AvantCredit; Chicago (IL); On-site; USD 18,597 - 19,286; Full time

Benefits offered by this job

Medical benefits

Dental benefits

2 weeks paid vacation

Job summary

AvantCredit in Chicago is seeking Customer Service Specialists to provide assistance with loan applications and account information. The role includes answering inbound calls and chats, resolving customer inquiries, and transferring calls as needed.

The ideal candidate will have excellent communication skills, a high school diploma, and at least one year of customer service experience. Starting pay ranges from $13.50 to $14.00 per hour with benefits including medical, dental, and vacation.

Qualifications

• High School Diploma required; Bachelor’s degree is a plus.
• At least one year of customer service experience, preferably in a call center.
• Excellent written and verbal communication skills.

Responsibilities

• Provide excellent customer service and aim for one-call resolution.
• Answer customers’ questions about their account during the application process.
• Demonstrate product knowledge and provide accurate information.

Skills

Customer service

Technical troubleshooting

Communication

Multi-tasking

Problem-solving

Education

High School Diploma

Bachelor's degree

Job description

AvantCredit is a lender providing personalized loans using machine‑learning technology, operating in 15 U.S. states.

Job Description

Customer Service Specialists answer inbound calls about account information, loan status, passwords, rates, and application help. Specialists may also handle inbound chats, triage email, and join outbound teams working on special projects.

Customer Service Specialist Job Duties:

• Provide excellent customer service and aim for one‑call resolution.
• Answer customers’ questions about their account before, during, and after the application process.
• Transfer calls to other departments after attempting to assist the customer.
• Demonstrate product knowledge and provide accurate information.
• Use technical troubleshooting skills to guide customers through the loan application.
• Stay updated on changes to processes and procedures.

Qualifications

• High School Diploma required; Bachelor’s degree is a plus.
• At least one year of customer‑service experience, preferably in a call center.
• Focus on quality and a strong commitment to excellent service.
• Problem‑solving and analytical skills.
• Excellent written and verbal communication; strong listening skills.
• Ability to multi‑task in a fast‑paced environment.
• Technical troubleshooting aptitude.

Additional Information

Starting pay ranges from $13.50 to $14.00 per hour (DOE). Benefits include medical, dental, and 2 weeks paid vacation.